Financial aid is an important part of getting students enrolled and ready to progress toward their achieving their educational goals.  Financial aid requirements and regulations frequently change so it is critical that financial aid professionals stay informed. This group is for financial aid professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 

 


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Effective Borrower Communication | Origin: FA120 | New comment by Barbara Martin

Marketing techs mixed with Financial Aid information

Business Office Processing | Origin: FA110 | New comment by Karen McGrath

I have been giving my graduates a chart for payment amounts but I have not given them specific dollars based on their total loans.  I will start doing that.

Effective Borrower Education | Origin: FA120 | New comment by Alicia Suzuki

Good overview of required information to review with student. Difference between deferment and forbearance very significant.

When the Student Arrives | Origin: FA120 | New comment by Alicia Suzuki

This is good reminder that we are most likely in a different stage in life, where we need to put ourselves back in the student's shoes, so that we can better communicate with them and help them...

Timeliness, Accuracy & Service | Origin: FA110 | New comment by Barbara Martin

Everyone involved in student services should listen to this lesson.

Compliance in Context | Origin: FA230 | New comment by Leland Neil

The handling of FA by a college/university could make or break the college/university.  Care should be taken on the hiring of FAO's.  Continuing Education is critical.

Reports and Notifications | Origin: FA110 | New comment by Debbie Brewer

There various responsibilities in connections with maintaining a good standing with the US Department of Education when managing Title IV funding for an institution.

Professional Judgment | Origin: FA210 | New comment by Leland Neil

PJ's cannot and shouldn't be used if parent/s refuse to fill out FAFSA and refusal must be in writing and documented.

Timeliness, Accuracy & Service | Origin: FA110 | New comment by Debbie Brewer

I have learned that timliness, accuracy and service are keys components in running a financial aid office smoothly. I will especially keep in mind the pointers given to handle student complaints....