Marketing techs mixed with Financial Aid information

Fines are intense.  

I have been giving my graduates a chart for payment amounts but I have not given them specific dollars based on their total loans.  I will start doing that.

Good overview of required information to review with student. Difference between deferment and forbearance very significant.

This is good reminder that we are most likely in a different stage in life, where we need to put ourselves back in the student's shoes, so that we can better communicate with them and help them...

Everyone involved in student services should listen to this lesson.

The handling of FA by a college/university could make or break the college/university.  Care should be taken on the hiring of FAO's.  Continuing Education is critical.

There various responsibilities in connections with maintaining a good standing with the US Department of Education when managing Title IV funding for an institution.

PJ's cannot and shouldn't be used if parent/s refuse to fill out FAFSA and refusal must be in writing and documented.

I have learned that timliness, accuracy and service are keys components in running a financial aid office smoothly. I will especially keep in mind the pointers given to handle student complaints....