When exercising professional judgment, it's important to document and justify why the situation is considered unusual, with third-party supporting documentation strengthening the case. PJs are award year-specific, requiring re-evaluation each year. Parental refusal to complete the FAFSA or provide support is not a valid reason for a PJ.

Financial Aid Administrators must make reasonable decisions that align with the provision's intent, and the school is responsible for ensuring all PJ decisions are fully documented.

Great overview on C-code that need to be resolved prior to disbursement of TIV.

Schools may choose additional items to verify but must set clear documentation standards and apply them consistently in their policies.
 

It is beneficial for students to complete the FAFSA early, even before selecting a college, to gain a clearer understanding of available financial aid. This allows students to ask informed questions about how much aid will cover tuition and resolve any issues, such as C codes, before entering college.

    Policy and procedures manual includes who is responsible for what

students enrolled in an academic program for 1 year or less must have an academic evaluation at the end of each payment period.  

Time, empathy, consideration matters.

By personalizing guidance on loan management tools like deferment and forbearance, financial aid offices can help students make informed decisions and successfully navigate their loan repayment journey.

Entrance and exit counseling sessions are critical for educating students on loan repayment options and responsibilities. It’s vital to differentiate between deferment and forbearance and ensure that all information is conveyed in an accessible manner. Additionally, each interaction with students should be seen as an opportunity to reinforce this knowledge, helping to prevent default and support their financial success.

Need to get the student in front of the FA office within 48 hours of the student contacting a Field rep.  Keep the process moving.