Financial aid is an important part of getting students enrolled and ready to progress toward their achieving their educational goals.  Financial aid requirements and regulations frequently change so it is critical that financial aid professionals stay informed. This group is for financial aid professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 

 


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Timeliness, Accuracy & Service | Origin: FA110 | New comment by Borah Gray

I liked the own your attitude. It is easy to let your mood to control you but we can always make the choice to control our mood. As financial aid we have a lot of contact with students before they...

Student Financial Aid Audits | Origin: FA110 | New comment by Vickie Fieler

Consequenses of dishonest behavior  

Reports and Notifications | Origin: FA110 | New comment by Vickie Fieler

I have learned what information should be sent to DOE.  

When the Student Arrives | Origin: FA120 | New comment by Vanessa Lluy

Always good to remind our students of finacial responsibilities.   

Program Reviews and Audits | Origin: FA230 | New comment by Tekia McNeil

I agree that all departments must have effective communication and preparation for all upcoming audits, team work is essential. 

Timeliness, Accuracy & Service | Origin: FA110 | New comment by Cora Stevens

I have learned that efficency, while providing good customer service is possible. We can have quality, and quantity.

Timeliness, Accuracy & Service | Origin: FA110 | New comment by Cora Stevens

It is good to know that after several years in this business, the rules haven't changed, the professionals have.  I beleive in 100% customer service to be given to all.  The admissions rep....

Student Financial Aid Audits | Origin: FA110 | New comment by Gail Goode

Most schools never regain eligibility after loosing it  

Reports and Notifications | Origin: FA110 | New comment by Gail Goode

Much of the financial aid responsibility is also within the accounting department  

Interpreting Law and Regulation | Origin: FA230 | New comment by Tekia McNeil

I learned to read slowly and pay attention the and or's in the context.