Compliance is very important with a good team.

It is good that all this information has to be available to the students and others.

Safety is very important for the students

Very good knowledge about the payment period.

The information is very important for me to be able to help our students

I learned of the various lower payment options that could be available to a student. I also learned about the basics for deferments which will be helpful information to communicate.

Entrance and exit counseling are critical to the student's financial aid journey. Communicating clearly on these topics at shorter durations is ideal. Provide the communication in writing.

Building relationships with students can lead to success for the student in a variety of ways. Obtaining personal information is critical and it's recommended to obtain six references for students. 

Keeping a clean, welcoming, and organized environment will support students and staff alike. Providing financial literacy information over time consistently will build the student's knowledge of financial aid. 

This was a great reminder of what things do/do not qualify for a PJ. We need to handle these on a case by case basis and we must treat each award year separately.