Financial aid is an important part of getting students enrolled and ready to progress toward their achieving their educational goals.  Financial aid requirements and regulations frequently change so it is critical that financial aid professionals stay informed. This group is for financial aid professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 

 


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Timeliness, Accuracy & Service | Origin: FA110 | New comment by Barbara Martin

Everyone involved in student services should listen to this lesson.

Compliance in Context | Origin: FA230 | New comment by Leland Neil

The handling of FA by a college/university could make or break the college/university.  Care should be taken on the hiring of FAO's.  Continuing Education is critical.

Reports and Notifications | Origin: FA110 | New comment by Debbie Brewer

There various responsibilities in connections with maintaining a good standing with the US Department of Education when managing Title IV funding for an institution.

Professional Judgment | Origin: FA210 | New comment by Leland Neil

PJ's cannot and shouldn't be used if parent/s refuse to fill out FAFSA and refusal must be in writing and documented.

Timeliness, Accuracy & Service | Origin: FA110 | New comment by Debbie Brewer

I have learned that timliness, accuracy and service are keys components in running a financial aid office smoothly. I will especially keep in mind the pointers given to handle student complaints....

Verification | Origin: FA210 | New comment by Leland Neil

Use the Tax verification tool each and every time.

Application Process | Origin: FA210 | New comment by Leland Neil

FAFSA has multiple ways to be completed.  It can also be completed by a student long before chosing a college or university to attend.  I'd suggest that students who are interested in...

When the Student Arrives | Origin: FA120 | New comment by Nealey Bond

Involving the student from the very beginning and keeping them involved throughout will help them from not following through.  They will have better knowledge of how their loan works and how to...

When the Student Arrives | Origin: FA120 | New comment by Leland Neil

Students will feel less intimidated if offices are decorated.  Repitition of information is critical to retention of materials presented.

The Roles of Compliance Team Members | Origin: FA231 | New discussion by FA Chair

This is a general discussion forum for the following learning topic: Regulatory Compliance - Outside the Financial Aid Office --> The Roles of Compliance Team Members Post what you've l...