Financial aid is an important part of getting students enrolled and ready to progress toward their achieving their educational goals.  Financial aid requirements and regulations frequently change so it is critical that financial aid professionals stay informed. This group is for financial aid professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 

 


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Timeliness, Accuracy & Service | Origin: FA110 | New comment by Juliet Reynolds

Students aren't always right, but your attitude must be in order to have the best chance for a positive outcome.  

Timeliness, Accuracy & Service | Origin: FA110 | New comment by Joseph Weber

The financial aid office is an important component of the admissions process as well as student retention.  Godd services all round is important.  

Compliance Starts with Admissions | Origin: FA231 | New comment by Elba Plascencia

My take away from this section is the importance of separating the Admissions office and the Financial Aid offic

When the Student Arrives | Origin: FA120 | New comment by Jodi Moore

The repetitive visual of posters and pamphlets in offices and classrooms other than Financial Aid office lets the student know the institution is consistent with their standards. Let the Financial...

Professional Judgements | New blog by Gary Nicholes

I try and relate to the student's current living sistuation and see if there is room for some type of Professional Judgement.

Application Process | Origin: FA210 | New comment by Gary Nicholes

Student's have different options to complete their FAFSA.

Application Process | Origin: FA210 | New comment by Joseph Weber

The clarification of a student with an unborn child.  

Student Financial Aid Audits | Origin: FA110 | New comment by Sharon Rousseau

Huges fines and jail time for fraud.

Timeliness, Accuracy & Service | Origin: FA110 | New comment by Sharon Rousseau

I learned to take ownership of the problem or the complaint.  Don't tell the student I don't know that I will get back too them.  

The Roles of Compliance Team Members | Origin: FA231 | New comment by Katheryn Bugarin

Teamwork is the key in passing compliance regulations. The work cannot be done by just one department or one person. Success can be achieved by conserted effort of everybody within the institution.