I learned how admission goes beyond knowledge of programming and extends into a student-focused format. learning student goals and making sure the program is the right fit for the student and their goal, and making sure to be here to support and empower the student.

Being an authentic and trustworthy communicator is important.  You have to connect and listen to make sure you can address all questions and concerns.  It's relationship building and not transactional.

I learned that admissions has evolved from a simple transactional process into a more complex informational, sales, and customer service career. It is important to learn about all the programs, fees, schedules, etc, as well as develop communication and sales skills, and stick to professional and ethical standards. A career in admissions is a growth opportunity that is a learning journey. 

To take pride in what I do

To become engaged 

To make a difference

And to ripple the effects

Before moving forward, clarify any concerns the students may have.

The importance of referrals to generate new leads and lead conversions 

Acknowledge prospective students feelings and get agreement before continuing 

I learned about the importance of active listening and the 3Rs for effective communication 

I learned about the importance of building a relationship and to encourage decisions that work best for yhe prospective student 

I learned about the importance of implementing a framework