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This helps in not only speaking to prospective students, but also my colleagues.  From my own assessment, I also learned that the Generation someone falls in based on values/work ethic, might not necessarily be their birth year generation. 

Construir relaciones es un proceso que muchas veces requiere más de una interacción. El reto es generar confianza y seguridad en el potencial alumno para que pueda expresar sus necesidades y motivaciones. Solo a través de la escucha activa y las preguntas adecuadas que orienten la conversación hacia su verdadera motivación podremos evaluar si el curso que ofrecemos realmente cumplirá con las expectativas u objetivos del potencial alumno. Otro punto importante es alinear la misión y la propuesta de valor con lo que el alumno necesita. Es fundamental brindar un acompañamiento continuo y atender las dudas del potencial alumno en… >>>

being persistent and listening to the students concerns will really go a long way.

You can't just sell your product/service. You have to connect with the individual, hear them out, have those meaningful conversations, and address all concerns. You can't be pushy and have to hit each step of the cycle in order to be successful and avoid any hiccups later down the road. 

I have learned about the 5 principles of communication which is to listen effectively, respond appropriately, read body language, ask questions to clarify, and seek common ground. I have also learned how to read the body language. I intend to ask questions to clarify.

practicing and smiling through the phone will make calls a breeze.

Being patient and listening to the other person on the phone will make a world of a difference.

This module really drives home the idea of focusing on body language and how much easier it is to have rapport with the student when you do so.

I understand now how important body language is and how it'll help me connect with my student.

Listening and rephrasing/responding is so key to listening and I like the emphasis on the active listening.

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