I have gotten away from leaving voicemails for students as i don't feel they have been affective.  Going to work on a new approach to voicemail and start leaving them again this week!

Being a more effective listener and showing empathy rather than talking & jumping to conclusions.  I need to work more with listening then talking sometimes!

I make smiling & dialing a part of my daily routine when talking with co-workers about what i have going on that day.  I have a mirror setup in front of my desk to be sure i'm holding true to that smile :)

I always try to build a rapport with my student from the start and i feel it is important to document this information for future reference if you have a later appointment scheduled or if the student is not ready and you may not talk to them for another month or two.  Showing that you remember your conversation and took interest in the student shows that you care and are willing to help them which in turn builds trust.

I now understand the importance of timely follow-up, clear communication, and being a consistent, reliable point of contact.

I plan to apply these listening techniques in my daily interactions by practicing active and empathetic listening, especially in challenging conversations.

I learned the difference between simply hearing someone and truly listening with focus and intent.

This module helped me understand the importance of using the right types of questions in different situations.

I learned that asking thoughtful, open-ended questions can significantly enhance communication.

I learned that effective follow up goes beyond just sending reminders, it is about staying top of mind in a personalized, meaningful way.