In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
I have learned that having an understanding behind the generation of an individual you are working with or for, can greatly impact the trajectory in communication in how you approach conversations to come together.
Value=Benefit-effort-risk-price
Understanding the differences in generations and age groups and how their upbringing/environmental factors affects their decision making is important when working with groups of students across all ages
It's important to look at the big picture and get everyone on the same page about sharing solutions. It is also important to respect everyone's ideas and opinions and be open minded to them.
It is important to be aware of the generation the student fits into in order to customize your approach to them, but not to "box" them into that category as they may fit into other generation's thinking as well.
the relationship we have built with the prospective student should not stop after the prospective student has enrolled.
Addressing challenges: clarify, acknoweledge, address, confirm
When presenting a specific value, attribute, and/or point during your value presentation, I can utilize the following structure: value, benefits, check-in/questions, Add-on, Summary
Value= Benefit-Effort-Risk-Price
The Hierarchy of Communication is so interesting, because if a step is skipped or fumbled, it makes it hard to go to the next step.
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Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
