In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
Great reminder when leaving voice messages to listen to yourself and or be mindful of the messages you leave for the perspective students. And being creative and leaving your email address for those individuals that find it easier to send an email versus returning a call.
Very helpful reminder for no-shows "something may have happen" so give some leniency for being late for the appointment; and also follow up with why the appointment is necessary.
Take away from this section, "what makes a good call structure" listening and being present. also, your disposition while making your calls, and being selective with times, and adding notes are very important.
Improving your telephone customer service skills refresher is a reminder to be present with the student and also realize that even though they may have requested information they also have other things going on at the time they may take the call. Just to have patience, because we are trying to build trust with them.
I need to focus more on my energy and listen to my inner coach!
I thought i had good energy, but after this review... i need to step up my energy and reflect on what i need to do better each day.
I should always approach going into my day with positive energy as it sets the tone for my day and those around me.
Your attitude is going to prove whether you can be successful or not.
More information isn’t always a good thing. Gather information so that you can tailor your presentation and talking points on tour. If you talk too much, you may lose them or bore them. We use student tour guides mostly, which changes the flow and perspective. I will emphasize the need to ask questions and customize.
We all want human connection. As admissions professionals, we are experts on the program we are selling- it’s easy to get lost in the information overload. Prospective students want to see themselves on campus and meet someone relatable! No better way to start the process than with Admissions.
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Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
