In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Generational Communication Preferences | Origin: AD107 | New comment by Loretta Bentley

this is a good learning too for every day life

Understanding the Generations | Origin: AD107 | New comment by Loretta Bentley

learned about different age groups and how to read them   

Planning for Success | Origin: AD108 | New comment by Loretta Bentley

It's best practice to listen to the student, and it's ok if our school isn't the best fit   

Planning for Success | Origin: AD108 | New comment by Loretta Bentley

I learned that's it's ok if a student isn't a good fit for our school.  If anything, they may have a family member or friend that may want to attend.   

Improving Resourcefulness | Origin: AD108 | New comment by Loretta Bentley

The better you know your student, the more you can help. 

Handling Objections and No Shows | Origin: AD106 | New comment by Loretta Bentley

feel, felt, found...back to basics!

Mastering Outbound Calls | Origin: AD106 | New comment by Loretta Bentley

Don't get discouraged when doing a phone blitz 

Inbound Call Excellence | Origin: AD106 | New comment by Loretta Bentley

Back to basics, speak with an upbeat tone. Listen 

Making the Connection | Origin: AD105 | New comment by Jerilyn Ladnier

The 4 skills to communicating is body languarge, attitude, people skills and product knowledge. Knowing what my strengths are in these areas will help me to communicte better and to strengthen in the...