I have learned so far, to actually realize that each student that I come in contact with, could be from a total different generation than myself. I learned that it's ok to text if thats what the students respond to better. Everyone thinks differently handle things different, therefore we must learn to speak to people according to what they can understand

Don't forget to always ask for referrals! 

Practice validating, normalizing, and neutralizing!

It's best to learn the different generation groups to handle the admission processes differently depending on what helps the potential student understand the most.

Identifying the challenges to your prospect's enrollment is important so you can suggest potential solutions.

I learned that establishing a framework ensures all relevant information is covered. A framework can prevent admission reps from appearing scattered and unfocused. Frameworks prevent pre-conceived notions about prospects.

Our attitude is what is going to determine in a great way how the conversation with our students is going to go. In what direction.

We must always take a step back and listen to the person that is speaking to us and keep awareness of their message delivery.

It is imperative we avoid the Why word with our students as they can take it the wrong way and it can be taken offensive by them. 

It is important to uphold your values after the prospect has enrolled in the institution, not just in the beginning of the enrollment process. Being attentive and engaged plays a part in the likliness of how the prospect being there.