This module delved some of the finer points of communication. First you need to find your ceiling of influence with the person - start out with a handshake, move on to discussing commonalities, then opinions, and finally interacting together. The module also included a pie chart of important elements of getting someone to trust - product knowledge (10%), sales skills (15%), people skills (25%), and finally attitude (50%). By boosting your skill in these areas, you can improve your rapport with customer (student).

In this module I learned about developing my listening skills. I admit I am guilty of - I stop listening once I think I know what is being said, I interrupt or finish what I think the speaker is going to say. I want to improve how I listen when someone else is speaking. I can do this by listening without distraction, paying attention to tone and body language, confirm and rephrase, filtering out my biases, and responding thoughtfully. AND DON'T INTERRUPT!

By making sure headset (if used) is up to date no technical issue and a quiet background is the most effective voicemails can be useful when calling a student back.

Practice makes Perfect!

This module covered how important body language is when communicating with others. While words are important, body language has huge impact. Some recommendations to improve body language are: listen effectively, confirm that you understand what the other person is saying, have an open stance and understanding look, ask open ended questions, empathize, and respond appropriately. 

The importance of decision making and helping students might a educated decision that will best help them. 

Learned better ways to combat issues and how to be resourceful 

I learned more on communication and building relationship. 

Building an effective team requires a blend of diverse personalities, each contributing unique strengths, perspectives, and approaches. It is essential to intentionally manage and support these differences so that every team member feels valued and understands how their contributions impact the group’s overall success. When personalities are acknowledged and aligned toward common goals, the team becomes more cohesive, collaborative, and high‑performing.

It is essential to cultivate a collaborative team environment grounded in open and honest communication. Establishing clear expectations—including shared responsibility for both the team’s successes and its setbacks—strengthens accountability and cohesion. Additionally, it is important not to shy away from constructive conflict. When managed appropriately, healthy conflict ensures that diverse perspectives are voiced, valued, and integrated into better decision‑making.