In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Principles of Effective Collaboration | Origin: AD107 | New comment by Rosa Reza Rodriguez

Collaboration creates team efforts into results.  

Understanding the Generations | Origin: AD107 | New comment by Rosa Reza Rodriguez

Being aware of generational  differences and appreciated them, helps build trust.  

Inbound Call Excellence | Origin: AD106 | New comment by Adekemi Gbadamosi

This module was a great introductory on how to present myself over the phone.   

Planning for Success | Origin: AD108 | New comment by Daisy Brey

In this section, I learned how to assist a student and best ways to guide a student. I also gained knowledge on how to navigate the student through challenges  

Exploring the Prospective Student's Environment | Origin: AD108 | New comment by Daisy Brey

We can only see the tip of the iceburg when it comes to the students situation, to be successful we need to explore these elements. 

The Critical Elements Necessary for Success: Energy | Origin: AD113 | New comment by Junia Sainvil

Te Whare Tapa Wha I used to hear that before but now I have a better understanding of it. The four-component that summarized>nergy are: physical, spiritual, psychosocial, and family.  

The Critical Elements Necessary for Success: Attitude | Origin: AD113 | New comment by Junia Sainvil

What I learn from this module: Positive attitude can increase teamwork, improve communications, raise morale, and enhance productivity.  

Relationship Building in the Admissions Process | Origin: AD200 | New comment by Daisy Brey

Trust is pivotal for the admissions and student relationship, it is the basis of the relationship cycle. It sets the relationship up for success when you develop rapport and trust at the beginning of...

The Fundamentals of Listening | Origin: AD115 | New comment by Dewey McGuirk

Avoid filters like personal bias when listening