In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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always being positive | New blog by Frank Cutajar

Try to be positve when sharing new ideas for change.

Hearing my clients | New blog by Jessica Bell

getting back to the basics- Slowing down my process would be a great thing. getting back to the basics of hearing and understanding 

Growing within the field of Admissions - Action Plan | New blog by Danielle Durham

I plan on reaching out to teaching faculty and our department chair to learn about our programs in more depth and to further develop my value propostions. 

Great tool to gather new information | New blog by Vera Berezhnaya

I have no prior experience in working at the school so this tool helped a lot in giving me basic information on interaction with prospective students.

Communication is Key | New blog by Sarah Taylor

I believe that everyone can benefit from basic skills training in effective communication

listening | New blog by Barbara Monteagudo

Listening with the heart.

listening | New blog by Barbara Monteagudo

Listeing with the heart is the way to demostrate a deeper listening experirnce .

Attributes of Powerful Questions. | New blog by maria razo

for me the Atttibutes of Powerful Questions. Helped me tremendoulsy because we as Amdissions Coordinator should be always ready to listen and ask the right questions. Be ready to help them make a cho...

What does it Mean to Listen? | New discussion by maria razo

Listening and Hearing are not the same thing. this is of  great importance to understand both meanings, specially wnen talking with a prospect. we need to be able to focus on them and understand ...

Marriage Counseling | New discussion by Raul Lorenzo

I thought it was interesting that they are using a marriage counseling method (the communication pyramid) for this training.  I never would have thought to consider that.  It was helpful.