In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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listening | New blog by Barbara Monteagudo

Listening with the heart.

listening | New blog by Barbara Monteagudo

Listeing with the heart is the way to demostrate a deeper listening experirnce .

Attributes of Powerful Questions. | New blog by maria razo

for me the Atttibutes of Powerful Questions. Helped me tremendoulsy because we as Amdissions Coordinator should be always ready to listen and ask the right questions. Be ready to help them make a cho...

What does it Mean to Listen? | New discussion by maria razo

Listening and Hearing are not the same thing. this is of  great importance to understand both meanings, specially wnen talking with a prospect. we need to be able to focus on them and understand ...

Marriage Counseling | New discussion by Raul Lorenzo

I thought it was interesting that they are using a marriage counseling method (the communication pyramid) for this training.  I never would have thought to consider that.  It was helpful.

best practices | New blog by Jessica Pamplona

This was an amazing class, Very positive 

How to balance work and home? | New comment by Ronald Dooley

There are poor times to call adult s since most work.  Careful notes regarding the times you call and no answer eliminates repeating the same call with no response.  Sometimes I start later...

How to balance work and home? | New comment by Ronald Dooley

I have founf that the time management is very important with online prospects, due to the time zone that is different from mine.  

Applicant Interview | New discussion by Ronald Dooley

Any discussion on improvement methods on assessing a student's real motives?

Telephone techniques | New comment by Zuleyma Loggiodice

That's right, It is very important to pay attention to what is raised by the student