In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Exploring the Prospective Student's Environment | Origin: AD108 | New comment by Vadim Kulmatetskiy

Reply to Kimberly Taylor's post: Absolutely agree! :)  All cases are unique and every student needs a different approach. 

Exploring the Prospective Student's Environment | Origin: AD108 | New comment by Pamela Tchorz

It's important to make a conncetion so the prospect feels comfortable talking - by listening and really paying attention you may be able to determine if your school is a good fit

Charting a New Course | Origin: AD108 | New comment by Pamela Tchorz

It's very important to listen to the needs of the students and provide proper guidance even if that means not attending your institution  

Creating Voicemail Messages that Get Results | Origin: AD106 | New comment by Samuel Beaumont

Based on what we are seeing now text messages are the preferred method of contact.  Students are not responding to email nor are they returning voice mail messages at a high rate.  We still...

Handling Objections and No Shows | Origin: AD106 | New comment by Samuel Beaumont

Overcoming objections is probably the most important thing an admissions professional can learn and perfect to help increase conversion rates as well as addressing all the student concerns.  In...

Charting a New Course | Origin: AD108 | New comment by Molly Staples

In this module I learned ways to expand our outreach on finding potential students and how to navigate through the pool of students we have for any given term.

Mastering Outbound Calls | Origin: AD106 | New comment by Samuel Beaumont

The 10 commandments is a good start and the other thing is the saying “practice makes perfect”.  The DOA, and/or other leadership must ensure a quality training program is in place,...

Inbound Call Excellence | Origin: AD106 | New comment by Samuel Beaumont

Inbound calls are some of the highest converting leads an institution will receive and should be handled with care. Ensuring the individual at the school receiving the call is not distracted, is...

Questioning Tools and Techniques | Origin: AD115 | New comment by Cheyenne Roth

My most significant take away from this section is that in a conversation if you slow down and talk less you can actually set the conversation up to be more productive and informal.