A call log is a helpful tool for organization.

tell my students to encourage friends to enroll in the program.

learn about the best approach of information.

in that we establishes all the challenges a student may have concerns and establish goals. 

from this part you learn the best way to establish relationship with students in an ethical manner, 

Make that one  more call.

The 7 Ps of telephone etiquette! Common sense, yet a great way to remember.

Good relationships rely on good communication, whether it's face-to-face, on the telephone or email. Being open, honest and professional helps establish trust and rapport. Listening is just as important as talking. Active listening is a valuable skill to develop and helps build trust.

I learned how my bias will be reflected in my response.  Also how active listening builds trust.