In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Relationship Building in the Admissions Process | Origin: AD200 | New comment by Daisy Brey

Trust is pivotal for the admissions and student relationship, it is the basis of the relationship cycle. It sets the relationship up for success when you develop rapport and trust at the beginning of...

The Fundamentals of Listening | Origin: AD115 | New comment by Dewey McGuirk

Avoid filters like personal bias when listening  

The Power of Questions | Origin: AD115 | New comment by Dewey McGuirk

I have learned the importance of using engaging questions  

The Power of Questions | Origin: AD115 | New comment by Ronald Shively

Questions and they way they are asked sets the tune and helps us gather more valuable information  

The Power of Questions | Origin: AD115 | New comment by Eric Bocker

If you really want an engagement with the client or prospect,  or friend, kid, spouse know when to use a closed and open ended question. This will provide a better interaction during a...

Relationship Building in the Admissions Process | Origin: AD200 | New comment by Brandon Peterson

I like how this shows how to develop a trust worthy relationship with the potential student. Sharing past success stories allows them envision themselves in your school.  

Generational Communication Preferences | Origin: AD107 | New comment by Jerilyn Ladnier

We have learned that many gernerations like to communicate thru text. We have found that to be a very beneficial aspect to communicating with potential students.

Understanding the Generations | Origin: AD107 | New comment by Jerilyn Ladnier

I like the breakdown of each generation