Personalizing or customizing our discussions with our students builds a strong relationship with them.

Love this sentiment:  pause to get your student's agreeement to continue moving ahead.

I liked the technique called "reframing" the question!

I love the thought in the third stage that discussing helping the individual be an active participant in understanding their current situation  and where they want to be.

Your attitude affects more than just yourself. It can improve your co-workers attitudes and the students' attitudes. 

Active listening takes work and intention. - Shutting out noise can also mean simply focusing in on your attention fully on the conversation. Not looking at a phone, multitasking, and only thinking about a response shows a person you are NOT fully listening. 

Great material! It is important to help and ask for referrals. 

Establishing an ethical enrollment process is crucial for ensuring fairness, transparency, and trust.

This is great information! listening is a foundational skill that drives success. Better communication, stronger relationships, and improved outcomes.

I thought I had a strong understanding of admissions before taking this course. However, the deeper dive into the processes and systems involved has been eye-opening.