Reply to Kimberly Taylor's post: Absolutely agree! :)  All cases are unique and every student needs a different approach. 

Reply to Yvonne Silva's post:Agree with you. 

It's important to make a conncetion so the prospect feels comfortable talking - by listening and really paying attention you may be able to determine if your school is a good fit

It's very important to listen to the needs of the students and provide proper guidance even if that means not attending your institution  

Based on what we are seeing now text messages are the preferred method of contact.  Students are not responding to email nor are they returning voice mail messages at a high rate.  We still...

Overcoming objections is probably the most important thing an admissions professional can learn and perfect to help increase conversion rates as well as addressing all the student concerns.  In...

In this module I learned ways to expand our outreach on finding potential students and how to navigate through the pool of students we have for any given term.

The 10 commandments is a good start and the other thing is the saying “practice makes perfect”.  The DOA, and/or other leadership must ensure a quality training program is in place,...

Inbound calls are some of the highest converting leads an institution will receive and should be handled with care. Ensuring the individual at the school receiving the call is not distracted, is...

My most significant take away from this section is that in a conversation if you slow down and talk less you can actually set the conversation up to be more productive and informal.