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I am sure my body language send mix messages as well as my tone.

Understanding the difference between sympathy and Empathy, rephase to ensure that you are clearly understood, and careful of your body language knowing that it speaks for itself.

Use names is very important, we often get mixed with a lot of students and we dont personalize the presentation of value

Challengers are an indication that our prospective student is interested on our school. It does not mean he or she will enroll necessarily if its not the proper fit at the end.

Presenting value to the prospective student should be the priority for every Admission official

Presenting value for each prospective student is harder than I thought but it should be done in every interaction. 

The referrals program is often really helpfull with prospective students. 

To acknowledge student's feelings and concerns is very important during the admissions process.

Attitude is vital in a group setting among peers, and students.

The module helped me realize how important it is to maintain my personal energy. I can not have the positive effect on the students that I want if I do not take care of my own personal energy. 

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