In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Inbound Call Excellence | Origin: AD106 | New comment by Sandy Sherif Agban

I loved how it was nice to build a good rapport with the caller and sell the product at the same time smoothly

Understanding Value | Origin: AD112 | New comment by Erin Molloy

The Enrollment specialist is supposed to draw out there motivation on why the want to go to school and what is drawing the perspective student in. Then, they must present the program for the...

Advanced Listening Skills | Origin: AD105 | New comment by Erin Molloy

Active listening is something that is very important when communicating with a perspective student. Listening to what the student needs are will allow for the Enrollment specliast to get everything...

Principles of Communication | Origin: AD105 | New comment by Erin Molloy

So, what I have learned about this topic is being able to 1. listen effectively 2. Respond approaitley 3. Ready Body Language 4. Ask questions 5. Seek common ground.  

Principles of Communication | Origin: AD105 | New comment by Erin Molloy

The main concept that I took away from this course was having the ability to listen and make sure that I hear everything the student is saying. I need to effectively listen because I need to know...

Inbound Call Excellence | Origin: AD106 | New comment by Erin Molloy

I will apply this through effective listening. Effective listening allows the counselor to do there job effectively. This allows the admissions counselor to to be helpful when guiding the student to...

Principles of Communication | Origin: AD105 | New comment by Juan Parra

There are 2 clue words: reflect and rephrase.  

Improving Teamwork | Origin: AD107 | New comment by Dawn Gonzales

It is important to recognize the strengths and weaknesses of each team member to determine which roles may be fulfilled. If any are missing it is important to discuss potential obstacles to determine...

Principles of Effective Collaboration | Origin: AD107 | New comment by Dawn Gonzales

It is important to collaborate with your team members to determine the best methods for achieving the common goal of the project. Stay open minded, stay positive, empower your team members, set...

Generational Communication Preferences | Origin: AD107 | New comment by Dawn Gonzales

It is important to determine which generation you are speaking to as to determine the most effective method of communicaiton. Older generations prefer phone calls or emails, where as younger...