Learning the art of asking great questions helps you identify the prospect's wants, needs, and challenges sooner.

Attitude is everything when building connections with students

Poor listening skills can lead to a major beak down in communication.  

Sympathy and empathy are very different, but very valuable to effective listening.  

I have learned so far, to actually realize that each student that I come in contact with, could be from a total different generation than myself. I learned that it's ok to text if thats what the students respond to better. Everyone thinks differently handle things different, therefore we must learn to speak to people according to what they can understand

Don't forget to always ask for referrals! 

Practice validating, normalizing, and neutralizing!

It's best to learn the different generation groups to handle the admission processes differently depending on what helps the potential student understand the most.

Identifying the challenges to your prospect's enrollment is important so you can suggest potential solutions.

I learned that establishing a framework ensures all relevant information is covered. A framework can prevent admission reps from appearing scattered and unfocused. Frameworks prevent pre-conceived notions about prospects.