The cycle is important to building the relationship with the prospective student. You have to understand their setbacks, their goals, and their plans in order to assist them and act as a professional. It is crucial to know the course, process, and the industry that they intend to get into. This can help them in the decision making process.

Always have a good attitude and always have great communication skills.

The communication hierarchy is very important. We want to have the good attitude, people skill, sale skills and most of all knowing your products. I'm very surprised that attitude is at 50% but i understand. Lets face it the first impression is everything if a student see we have a bad attitude they do not want to come to that school. The staff make and break the organization. 

Working more effectively with all of the team proves better results.  I need to learn to be more open minded with other departments to provide a overall better experience for our students.

I have learned the importance of understanding each generational difference and being able to effectively communicate with each of them to increase my performance each day.

I learned that i need to be more open minded to better understand the generation of students i am dealing with as well as the different techniques being used by coworkers.

I have gotten away from leaving voicemails for students as i don't feel they have been affective.  Going to work on a new approach to voicemail and start leaving them again this week!

Being a more effective listener and showing empathy rather than talking & jumping to conclusions.  I need to work more with listening then talking sometimes!

I make smiling & dialing a part of my daily routine when talking with co-workers about what i have going on that day.  I have a mirror setup in front of my desk to be sure i'm holding true to that smile :)

I always try to build a rapport with my student from the start and i feel it is important to document this information for future reference if you have a later appointment scheduled or if the student is not ready and you may not talk to them for another month or two.  Showing that you remember your conversation and took interest in the student shows that you care and are willing to help them which in turn builds trust.