We can all get to know our inner and outter selves better in order to establish and enhance a positive attitude and energy that emits across the floor.

Leaders with High EQ and RMA are important to an organizations success. 

Just like a positive attitude, positive energy is just as contagious. When an individual emits negative energy, it surely will effect surrounding peers. 

A positive attitude is contagious. With a positive attitude, not only will an individual be successful, it is very likely that the colleagues around this individual will benefit as well!

When you approach a conversation with structure, active listening, and genuine care, coupled with the product knowledge and benefits of the program one should already be equipped with, the decision-making aspect for the student should be one with ease. This initial connection will be important for the student's success, as next steps and clear expectations should be set if this is the right program for them!

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Active listening is so important when engaging with anyone, by listening to understand, and comprehend.  I find myself at times being on mute so I can allow the other person to say what they need to say so I do not interrupt them. Many times, I take notes so I can revisit their comments or statements with questions. This learning has been very insightful and allowed me to see how far I have come with my active listening skills in general. 

I appreciate that the close of sale is a process that still requires listening and understanding. You must REPEAT what the student has expressed, addressed deficits, what they're looking to accomplish, so they feel heard, REITERATE the benefits, CHECK-IN with them, see how they're feeling, LISTEN and if all aligns well then you ask for an enrollment. Sometimes we can rush this process, but it still needs to be massaged to make sure you have a student that's ready to commit. 

Two points I like reading about: Students leave school because they don't feel school cared about them and even when you're on the phone with a prospective student, use your body language.

After looking at the difference between Empathy and Sympathy, I have a better understanding of how to phrase a question or comment.