In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Program | New blog by Tamra Gilman

Great Information

Great Program | New blog by Tamra Gilman

I am really enjoying this program and the learning material

Charting a New Course | Origin: AD108 | New comment by George Papas

This modile has taught me that there are new ways to explore finding more candidates for school. How can my team and I better serve the remaiining applicants that didn't commit to our institution.

Addressing Challenges | Origin: AD112 | New comment by Amanda Rivera

My school is not always going to be the perfect fit for every prospect based on location, price, classes offered or schedule. I always encourage my prospects to go on several tours before making a...

Questioning Tools and Techniques | Origin: AD115 | New comment by Millie Ferreira

I appreciate the section regarding "reframing" a question", which I practice almost daily...I am a firm believer of KISS, as best as possible.

Questioning Tools and Techniques | Origin: AD115 | New comment by Juan Rojas

I've learned the importance of the sequencing of questions, the various "traps" in conversation that i should avoid, and other importnat techniques. I intended to apply all of these lessons into my...

The Power of Questions | Origin: AD115 | New comment by Karen Gemignani

Open and closed ended questions are very important to the questioning process. Open ended questions prompt a person to provide thoughful and possibly embellish on the information he or she is...

The Power of Questions | Origin: AD115 | New comment by Juan Rojas

I've learned the importance of open and closed ended questions, and when to appropriately determine which one to use. 

The Power of Questions | Origin: AD115 | New comment by Millie Ferreira

I've learned that I have to be very aware of using more engaging questions as opposed to disengaging questions.

Understanding Value | Origin: AD112 | New comment by Amanda Rivera

The students perspective on the school is very important to institutional growth. Word of mouth can really determine success. I think it is admins job to keep that perspective and live up to the...