In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


Join Group
6d

I'm doing it all wrong | New comment by Russell McClure

The most important thing is to be yourself

10d

Value Proposition | New blog by Dawn Lawson

I have never throught about writing a value proposition to use as an admissions personnel. This information is extremely beneficial to my career activities

How to balance work and home? | New comment by Bolivar Rivera

time management. I break my days down into 30 min incraments for all the hours of my day. From the moment I wake up to the moment I go to sleep. Am I able to always track everything; of course not...

Admissions over phone | New discussion by Ronald Shively

I can find it difficult to stay focused on the phone.  This course is a great reminder of how to accomplish this.  I will share it with my staff.  

Gain Rapport | New blog by Christopher Romano

Gain rapport I have been successful in gaining rapport with the prospect by finding some common ground with the prospect.  A good example of this would be if asking a few fun questions such as ...

How to balance work and home? | New discussion by Christine Gregg

What are some ways you fit everything in one day?

What has worked for you | New discussion by MONICA ANDERSON

What have you found to be the most effective when reaching out to your community?

class | New discussion by jamie Hambrick

This was a great class and helpful reminders. 

Elevator Speeches | New discussion by Margie Carter

Good refresher on how important it is to "hit all of the hot buttons" when leaving a voicemail message. 

Course Overview | New blog by Mercedes Molleda

This course was very helpfull and addresses really good topics of the admission process, giving us good strategies to improve our performance.