In an increasingly competitive and highly regulated environment, admissions personnel must achieve the highest standard of performance to succeed. They must foster an environment of trust and maintain a customer-first attitude. This group is for admissions personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
One's attitude and energy have a direct correlation. By working to improve your attitude it can have an impact on your energy and vice versa.
The main reason the vast majority of new hires fail is tied to their attitude and personal energy. Working on increasing your attitude levels and energy levels can impact your success as well as the attitude and energy of those around you.
Your physical, spiritual, psychological, and family energy are impact each other and add up to make your personal energy. Missing or having low energy in any of those areas can impact your overall well-being.
Your attitude is the thing that will have the most impact on the people you interact with and yourself. It can impact everything from your physical health, your effectiveness, and every other person you communicate with.
I found it interesting that different types of teams will often have different types of roles that will prevail. Learning about the different groups of team roles made me reflect on which my teammates would would into.
While many people want to avoid conflict it will ultimately help a team to be successful. It allows for better ideas to come to light and can inspire creativity when brainstorming for new ideas.
Different generations typically have different preferences in the method that they are communicated with. Quite a few of the generations like being communicated with via text or email versus a traditional phone call.
Understand the different values and characteristics can help with communication and understanding prospective students. It is important to keep in mind that everyone views things through a different lens.
The importance of the communication hierarchy and attitude when interacting with students is eye opening. Making sure that you are not jumping steps in the hierarchy and doing it with a positive attitude can make all the difference even if you are extremely knowledgeable about the school.
Follow up is extremely important in the admissions process. Having a purpose to your follow up can help engaging the prospects and make them more likely to respond.
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Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
