Looking for trends and meeting emerging needs is a must if businesses are going to be competitive in today’s market.  Business leaders need to access information that helps them make informed and realistic business decisions. This group is for business leaders who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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marketing question | New comment by Kristy Jackson

In our area, the new billboards seem to generate a lot of buzz - they are well-done and generally promote new offerings at various colleges.

Budgeting | New comment by Kristy Jackson

This is a good tip, thank you!

What is a good Profit Margin? | New comment by Kristy Jackson

One organization that I worked for preferred a profit margin of 35% on educational services sold.

Customer Satisfaction | New comment by Terry Brennan

I agree with you Anna. It really doesn't matter what business you are in customer satisfaction is important. I am in Education and our biggest advertisment is word of mouth. Most of our new students...

Customer Satisfaction | New discussion by Anna Itaman

Knowing how to satisfy customers may be the best way to retain customers, even when your product is not the best. Therefore excellent customer service is key.

Budgeting | New blog by Leland Neil

The best budgeting instruction I ever received was from a manager who monitored the budget with a spreadsheet.  He kept track of the percentages to make sure that his expenditures were in line wi...

ML 142 | New blog by Eduardo Mariano

This is an eye- opener. I learned a lot which will help me, as I take Management courses. Thank you very much.

Employee Capability | New comment by Russell McClure

Customer Focus was a very good course. The emphasis on treating employees well was outstanding. Allowing latitude, emphasis on training and avoiding the morale killer, micro managing. 

Plaining My budget better | New blog by Derrick Barnes

This Class help me learn how to plain my budget better and better ways to fit some things into the budget that didn't look like it could fit

marketing question | New comment by Neida Solivan

Melissa I like your comment about the outdoor print advertising, but the social networking is for me and the library an effective medium to reach high volumes of customers, too. In the library...