Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Self-Awareness | New discussion by Jill Moody

I have definitely learned to become more self-aware when faced with stressful/anxious situations.  Think about how I am affected.  What could I do differently.  Be grateful.  Self-...

Presentation Skills | Origin: ML117 | New comment by latifa alsaady

I learned various skills to give good presentation that is important to be succeed person.  

Difficult Interactions | Origin: ML122 | New comment by Ashley Mathews

After, I reviewed the course section on "Barriers to Addressing Conflict & Recommended Responses" I felt empowered to set aside barriers such as "fear" that have prevented me from focusing on the...

Persuasion Skills | Origin: ML119 | New comment by Cheryl Hammond

The art of persuasion was very informative with lots of examples how to understand the concepts and be able to adapt them to my own proposals needing persuasion of team members and outsiders to...

Difficult Interactions | Origin: ML122 | New comment by Perry Conley

I've learned that people need to talk things out for themselves to solve issues. I've also learned that when I have self-doubt about my abilities, I can list my qualities to boost my...

communcating skills | New comment by Tom Gianakopoulos

This is key. So many students (and some instructors) are afraid to look "dumb" because they don't know something, and yet, that is exactly why they are in school: to gain new knowledge and skill se...

Working these Max Knowledge Tutorials into existing lesson plans | New blog by Tom Gianakopoulos

I'll be folding some of these insights into my lessons while remembering to step back and better ensure that the messages are being received and understood via reflective listening (asking students t...

feedback | New comment by Cheryl Hammond

beyond the fact all people are different, depending on circumstances/situations, feedback and asking open-ended questions could help the supervisor see a different perspective with insightful help.

Coaching Skills | Origin: ML118 | New comment by Cheryl Hammond

coaching is a great way to best interact with team members for helping them learn and grow.  

Coaching Skills | Origin: ML118 | New comment by Morgan Zylstra

I learned that there is a difference between coaching and feedback. I like how they put "Focusing on strengths is important, but focusing only on strengths can hinder an employee’s...