Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Coaching Skills | Origin: ML118 | New comment by Cotina Housley

Coaching is a great way for people to open up and for you to listen to what they are telling you and to help in finding situation with the help of the other person that can benfit with you and the...

Stress Management | Origin: ML136 | New comment by Matthew Miller

I learned to try and not worry as much.

Listening | New blog by John Okon

Listening is a voluntary process.

Time Management | Origin: ML135 | New comment by Rick Sisco Sr.

I can always improve in this area

Difficult Interactions | Origin: ML122 | New comment by Jana Kehrer

I have been reminded that it isn't my job to "fix" the issue but to help facilitate an environment that allows the others involved to come together to talk it out and come up with solutions...

Writing in emails | New blog by Bobbi Eichhorst

Email etiquette is essential in communicating for results. 

Negotiation Skills | Origin: ML121 | New comment by Brittany Menestrina

I learned that asking questions of the other party can assist in negotiations while also adding value to your proposition. 

Time Management | Origin: ML135 | New comment by Scott Matthiesen

Great topics, Checking email only certain times is a huge game changer

Time Management | Origin: ML135 | New comment by Satwinder Bindra

I learned about prioritizing and goal settings.  

Goal Setting | Origin: ML133 | New comment by Angela Frimpong

This course was insghtful, I have learned how to use the STAR method for my goal setting.