Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

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Feedback | New blog by Shakeitha Sims

This was a very informative course that provided great examples on how to implement the key components necessary for the skills to promote. The skills being used in various skits and videos allowed th...

Action plan | New blog by Joseph Davis

1. Find out how my team learns? 2. Develop better ways of getting information to them on a timely basis. 3. Be sure to follow up and make sure each person understands their assignments. 

Presentation | New blog by Yvette Caballero

Being knowlegable about subject makes it easier to present 

The value of feedback and our lack of providing effective feedback | New blog by John Armstrong

First, let me say that ML 120 is perhaps the best of the dozen or so Max Knowledge courses I have taken.  I have valued effective feedback and have come to a point in my life where I welcome it r...

Tips on giving feedback as opposed to simply criticizing | New comment by John Armstrong

To be frank, I should have waited until I'd completed this course (ML120).  I've realized I was pre-mature in my question and the material does a solid job of helping me.  But I still value...

Tips on giving feedback as opposed to simply criticizing | New discussion by John Armstrong

Based on what I’m learning, when I give constructive feedback to others, I am – or should be: Reinforcing or encouraging a more effective way, redirecting a behavior or pointing out a more...

Listening involves several factors | New blog by Stephanie Wahne

I need to not pseudo listen, I am very guilty of doing this. 

Effective communication practices | New blog by Betty Jay

I too agree with the other writers that to be an effective communictor you have to listen. We need to stop talking so much, and take the time to clear our minds, this allows us to be able to listen to...

Presentation Preparedness | New blog by Teresa Thompson

I agree with the training in that it is important to be confident in the subject that you are presenting to minimize anxiety.

Communication | New blog by Jill Ridens

I am usually good at receiving feedback, but in the most recent event, I did let my emotions get in the way and can see how that can make a big difference on what you hear.  I understand how thes...