Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Difficult Interactions | Origin: ML122 | New comment by Abraham Cicchetti

Excellent reminders of techniques used to engage difficult interactions and situations. Engaging with peers, managers, and customers in a positive way after issues arise is also highly important!

Negotiation Skills | Origin: ML121 | New comment by Abraham Cicchetti

Negotiation is an art form that can be practiced over time. Remembering the different steps with be a challenge; However, looking forward to using these skills. 

Persuasion Skills | Origin: ML119 | New comment by Leigh Panek

I have learned general techniques that will help me in public speaking situations.  I have also learned methods of persuasion.  

Difficult Interactions | Origin: ML122 | New comment by Debbie Rivera

This is a relly good training. I learned a good information about interactions with others and the correct way to manage difficults situacions with pees, managers and any people in work.

Writing Skills | Origin: ML116 | New comment by Maria Heredia

It is important in a letter to convey a clear, cordial, and respectful message.

Difficult Interactions | Origin: ML122 | New comment by Melba Moncayo

The training that I covered in this course is very helpful in my daily days.

practice makes perfect | New blog by gabriel mcdonald

practice and studying what you are giving a prestation on will go a long way. it will also help with not having to look at your notes the entire time and engage the audience. 

good leadership | New blog by gabriel mcdonald

good leader ship should already have this information in some way, weather they went to school or used what they have learned working for a bad manager and striving not to be that way when they have t...

Results | New blog by Mike McFadden

As an "Insubordinate Employee" in the past, I would like to highlight the time and place to talk to an employee.  Never criticize in front of their peers or the people they have direction over. I...

Presentation highlights. | New blog by Mike McFadden

The first public speaking event I ever did I hid behind the podium.  Over 10 years later I avoid it like the plague, move around the class, make eye contact, ask students questions and don't be a...