Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Time Management | Origin: ML135 | New comment by Erin Oliver

The topic I found most helpful was "completion addiction". Prioritizing larger, important tasks rather than just ticking off boxes is a more effective way to use time.  

Writing Skills | Origin: ML116 | New comment by Giang (John) Dinh

I have learned in order to write a concise message, I should start outlining my points that I want to cover.  then I would write my draft and need to remember not to make any edit as I am...

Deal with the issue | New blog by Angela Abernathy

I like the information on how to handle negative feedback.  there are times when some administrators use words or show actions that make the situations that happen at work appear to be totally yo...

Stress Management | Origin: ML136 | New comment by Steven Linhares

Stress is a normal and natural response, but allowing it to overwhelm you can be a problem. This course introduced me to new ways of managing and recognizing stress. I look forward to implementing...

Coaching Skills | Origin: ML118 | New comment by Sherri Moore

Coaching should be conducted in the most effective way to ensure that things are being accomplished.  

Writing Skills | Origin: ML116 | New comment by Sherri Moore

During this course, I learned to spend time drafting and then correcting, instead of correcting as you go.

Stress Management | Origin: ML136 | New comment by Stefano Bartoli

I found the stop, breath, reflect, and choose method can be very helpful in stressful situations.  Exercise and eating healthy has always been a big part of decreasing stress. Too bad many...

Time Management | Origin: ML135 | New comment by Stefano Bartoli

I found this course very useful and how to manage my time more efficiently and help my team manage there's as well.

Difficult Interactions | Origin: ML122 | New comment by Curtis Mason

When there is an issue, I will let the team correct the issue instead of me taking over and forcing my solution on everyone  

Persuasion Skills | Origin: ML119 | New comment by Larry Gable

This course has helpedme understand how to influence others in the decision making process.