Technology has provided many different ways of communicating but the need to be effective in communication has not changed.  Educational professionals need to continue to develop and refine their communication skills. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Difficult Interactions | Origin: ML122 | New comment by Rashad Terry

Dealing with Difficult Interactions means interacting with others in a tactful and effective manner when faced with a sensitive or tense situation in order to preserve productive working...

Time Management | Origin: ML135 | New comment by Deidre Yarak

using one's time to the best your ability is imperative

Stress Management | Origin: ML136 | New comment by Sheree Coote

During this module, I learned that unhealthy stress can hijack your brain and spread throughout an entire team. Learn how to identify when this is happening and take back control.  

Negotiation Skills | Origin: ML121 | New comment by Tanisha Bent

I have learned to be prepared, identify my BATNA, control my emotions and know when to walk away if there is a stalemate, deadlock, communication breakdown or no done of possible agreement. 

Career Management | Origin: ML134 | New comment by Heidi Mortensen

Wow, I really appreciated everything but especially the LinkedIn portion   

Stress Management | Origin: ML136 | New comment by Judy Thompson

mindfulness is important, also self care!

Coaching Skills | Origin: ML118 | New comment by Lori Riordan

knowing when and when not to coach.  

Stress Management | Origin: ML136 | New comment by Everardo Serrato

I learned to do manage stress by doing phusical activty for 30 minuts.    

Presentation Skills | Origin: ML117 | New comment by Maimouna Mongwa

I have learnt tips on giving a good virtual presentation. I will use some of these at my next virtual faculty meeting - Not being robotic - Setting my lap top away from a window - Placing the...