the course provided effective ways to deal with conflict 

Coaching should motivate and help people progress toward their goals. It's helpful to assist people in identifying and solving problems or challenges they may face. This involves helping clients explore different perspectives and potential solutions.

The points of learning were vast but focused on helping employees develop their performance through coaching. 

Presentations include video platforms. This course has really opened my eyes to proper video presentations. 

Getting the audience involved is very important. 

In my experience, working with knowledgeable people has many benefits, but sometimes, they are unwilling and incapable of accepting their mistakes. I've seen in my team that some people are quick to find blame in others, make unsubstantial excuses, play fool, anything but accepting they made a mistake. I'd love to hear how you would handle this situation.

I intend to apply the 4-step relieving stress method, also; managing my diet to the good and take a walk when I feel anxiety coming along.

I myself am the type of employee who shrugs off good feedback due to feeling inadequate of praise. Reading the course opened my mind to the idea that we are all deserving of feedback, whether it be good or bad, so I should embrace the feedback and give my thoughts / feelings on it as well to show I am grateful for the person's feedback on me / my performance. 

Exercise , meditation , deep breathing and good healthy diet are some of the ways to keep ourselves a little stress free.

Comment on Angela Frimpong's post:  I agree, there must sufficient information and relevant evidence to adequately deliver feedbaack. Many times it may need to be revisited and reassessed.