True change only happens when everyone involved has a part in making the change a success.  Contributing to the change lets everyone know they have a place with the organization and that they...

being aware of the issues that staff must be addressed in such away that includes the employees.  

Change is inevitable. We just need to embrace the challenges and manage it so there is no overload.

The art of asking questions to elicit purposeful information. I will need to practice the art of asking purposeful questions.

Develp a good team, work environment, create an effective mission statement that all can relate to. 

I really thought I was much more in touch with change management and this session has allowed me to learn that I need to include my staff a lot more in the process. 

There's a lot to learn. By applying the interview process in a more analytical and accurate way, I will be more effective in hiring personell that will be suitable for the betterment of the team and...

Decision making takes time, but it must not be rushed, neither should time be wasted. It is important to know when to decide, what aspects of the decision to share, how and with whom.

Reply to Janine Fleming's post: Janine, I agree whole heartedly. this course was a gret reminder.

I am guilty of just doing the task instead of delegating. This course is a great reminder of how to delegate and when to delegate.