Good morning!

I've been working with generative artificial intelligence since the Spring of 2023, and I found myself pleasantly surprised by this course: the idea of artificial intelligence having many areas where human engagement is critical helped me look at my job in a different way. In my current position, I evaluate what artificial intelligence does with human requests, but I did not think about the ways companies view artificial intelligence within their own businesses. For instance, some organizations have a fear of using artificial intelligence because of a fear staff will be replaced. Though this idea may be… >>>

Listening is a powerful action that builds trust and facilitates a positive culture.

Leadership is not about authority. It's about influence, vision, and connection. I believe in leading by example, setting a standard of integrity, resilience, and respect that inspires others to bring out their best selves. To motivate others, I listen more than I speak, understand what drives each individual, and create a shared sense of purpose. Whether through celebrating wins, offering support during setbacks, or encouraging bold ideas, I aim to foster an environment where people feel seen, trusted, and empowered to grow. True leadership ignites the spark within others. It’s about unlocking potential and walking the path together.

In this module, I learned that delivering excellent customer service is essential to student satisfaction, retention, and the overall success of an educational institution. The course emphasized that everyone in the organization—not just front-line staff—plays a role in creating a positive experience for students and employers. I also learned about the Service Profit Chain, which shows how employee satisfaction leads to better service and stronger customer loyalty. The module highlighted the importance of listening to feedback, recovering from service issues effectively, and continuously improving. Most importantly, I now understand that a strong customer focus requires ongoing effort, the right attitude,… >>>

Be acutely aware of external trends that effect the Strategic plans for my department's development and progress. 

Analyze their affects and create systems to implement enhancers especially with technology.

He encontrado tecnicas para modelar un buen equipo de trabajo, considerando diversos escenarios reales problematicos y las formas de abordarlos para lograr lo objetivos