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Never forget that students are more than just the product in your course; they are also consumers

I disagree. Students may be paying tuition, but they should not be seen as consumers. This is the business model (vocabulary) imposed on the academy.

When I teach I do not see myself as a salesman of knowledge, and the institution I work in is not a corporation or a business. 

Students are consumers of information, but not market consumers. To commodify knowledge is to turn the classroom into a shopping center...which it isn't.

 

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