Conflicts must be dealt with in a professional and speedy manner whether online on face-to-face. Nevertheless, in an online format some may feel bolder since he or she is not visible therefore presenting the false since of grandure when responding. Consequently having an action plan and using some of the suggestions recommended from this course along with using snippets from policies will enhance the learning environment. Also, when conflicts are resolved give learners an opportunity to use similar techniques with their own personal and professional problems.
