I learned that there were actual laws that enforce protection against unwanted or unsolicited marketing/advertising calls.
The DNC call list and the CAN-SPAM are important to remember.
I learned important information and reminders when engaging with prospective and active students. The module helped remind me that we are a liaison with the financial aid options but it is crucial to follow the rules and provide accurate information. I also learned more about the CAM-SPAM Act and Do Not Call List.
When it comes to communication with students, being transparent, respectful, and clear in all exchanges is essential. Compliant communication involves:
Clear Boundaries: Setting proper boundaries is critical, especially in virtual or written communication. Keeping a professional tone, avoiding ambiguity, and sticking to the purpose of the communication helps maintain a safe and respectful learning environment.
Confidentiality: In all communications, it’s important to ensure the privacy of student information. Being mindful of what is shared, and respecting the confidentiality of grades, personal circumstances, and academic progress is non-negotiable.
Tone and Language: The way we communicate can affect how students feel about their learning experience. It's necessary to use inclusive, supportive, and neutral language. This helps avoid misunderstandings and ensures that students do not feel singled out or disrespected.
Accessibility: Ensuring that all communications are accessible to students with various needs is a key part of compliance. This includes using language that is inclusive, providing alternatives for different learning styles, and being adaptable in communication methods, such as offering audio or video materials alongside written content.
Consistency: Applying the same standards across all students is vital for fairness. Consistent communication regarding deadlines, expectations, and feedback not only ensures that all students have the same opportunities but also that they feel treated equitably.
In applying this, I intend to:
Be proactive about informing students of expectations, deadlines, and policies, avoiding ambiguity.
Ensure my language is neutral and inclusive, taking care to avoid any inadvertent bias.
Create clear communication guidelines, such as office hours, preferred communication channels, and response times, to minimize confusion.
Maintain confidentiality when handling student information, especially in group discussions or online platforms.
Encourage two-way communication by being open to questions and feedback, which fosters trust and strengthens the relationship.
This approach is about creating a respectful and professional environment, where both students and instructors feel heard and valued.
Hello All! :)
During this module, I learned the critical importance of maintaining compliance in all aspects of our communication and engagement with prospective students. A key takeaway was the necessity of paying close attention to detail, especially when reviewing the Do Not Call list to ensure we are acting in accordance with all regulations and ethical standards.
Additionally, I was reminded that empathy plays a vital role in student interactions. When students encounter enrollment challenges, it’s important to not only provide solutions but to do so with understanding and care.
The overarching goal of this module was clear: to avoid any misleading information and instead focus on clearly and truthfully representing the value and attributes of Arizona College of Nursing.
I've developed a strong understanding of the importance of legal compliance, particularly in areas that involve communication within postsecondary education—such as outreach to students, prospective students, and alumni. Through this, I’ve gained valuable insight into the differences between commercial, transactional, and informational content, which plays a critical role in maintaining compliance with Do Not Call (DNC) regulations and promoting ethical, responsible communication.
As I move forward, I’m committed to applying this knowledge by ensuring that all communications I create or manage—whether related to admissions, marketing, or student engagement—are fully compliant with relevant laws and institutional policies. I’ll pay close attention to how each message is categorized, ensuring it is not only legally sound but also clear, respectful, and aligned with professional standards. By doing so, I aim to support both the integrity of the institution and the quality of our interactions with all audiences.
I learned about the Nation Do Not Call registry (DNC) and that each state has an individual DNC registry. I also learned that violators can be fined up to $42,530 per incident. I also learned I need to register my number on this list! I learned that California is the only state that is not a member of the State Authorization Reciprocity Agreement (SARA), as such California follows their own state authorization requirements, even for distance education students. Lastly I learned that honesty is the best policy. Do not mislead to your students.
Once a number is registered. marketing efforts involving all to that number must cease within 30 days.
I learned that it is a $42k fine if call on registered do not call list.
Through this module, I have a better understanding of federal laws regarding being truthful with information, lessen spam calls/emails, and ways to phrase responses correctly.
I learned about regulatory practices surrounding marketing calls.
The Golden Rule is a good operating principle. If you called a business and wanted them to put you on the DNC list, it should be done. If you were going to school you would want to make sure the representative you were having a conversation with gave you accurate information and provided empathy and empowering options to help accomplish your goals.
In listening to this module, it is so important to follow these guidelines concerning patriots and their rights. Excellent information to be shared with your organization.
Hey team!
I found the "Doing the Right Thing" module training beneficial to me as it truly opened my eyes to laws and regulations, I was not previously aware of. As an advisor, I want to set the highest standards and treat my students with the upmost respect, so these regulations in place assist in doing that. For instance, I know of the "Do Not Call" registry, but there are many aspects to it that I was not aware of. This training will allow me to do right by my students and prospective students in an ethical and professional manner.
I learned about the CAN-SPAM and the different DNC lists/state lists
I learned more about the CAM-SPAM Act and Do Not Call List.
Hey Team,
I want to sincerely thank the college for providing the “Doing the Right Thing” computer-based training. The content was not only informative but also essential in helping me better understand the responsibilities and expectations tied to college admissions and student outreach. Learning about key topics like the national "Do Not Call" registry and other compliance-related matters gave me a much clearer picture of how to approach prospective students in a professional, ethical, and legally sound manner. The training offered practical guidance that has already increased my confidence and awareness in my role.
I truly appreciate the time and effort the college invests in ensuring that all team members are well-prepared and well-informed. This training reinforced my commitment to upholding the highest standards in everything I do. I am honored to represent Arizona College of Nursing and will continue to do so with the utmost professionalism and integrity. Being part of a community that values doing the right thing makes me even more proud to be here.
Kenneth
I've learned valuable information about the Do Not Call list as well as the CAN-SPAM Act. I didn't realize there were separate Do Not Call lists for some states, including Florida where I reside.
I learned that California is the only state that is not SARA. Also learn that working with post-secondary schools involves many legal considerations. We must provide accurate information; it is essential to avoid sharing misleading information. I learned about DNC, and CAN-SPAM ACT guidelines.
