It is important to make the students realize that as the customer, they are entitled to the training they paid for. The challenge of not accepting the schools position on behavior, dress, and other "rules" is often part of the training. This should be addressed by the instructor at the beginning of a class so that students understand that their decisions to comply or to not comply, are often a result of the acceptance level of the training they seek. This expectation should be made clear through the Vision process to create a self image of the student after the education process and into the professional occupation they are seeking.