Attention Equals Retention

Public

Discussion:

Patti,

You hit on a key point here. The phone calls have to be about helping the student and making them feel like you want them to be part of your learning community. Even though most career colleges expect faculty to contact absent students, sometimes the success of the contact is less effective, especiallly when the contacts become a "have to" so that the instructor can say they contacted the student instead of a "want to" because we truely are concerned.

Related Learning Opportunities

RT101 - Improving Retention through Timely Intervention

RT102 - Orientation and First Week Activities to Increase Retention

RT103 - Implementing Successful Student Retention Strategies

RT104 - Best Practices to Enhance Student Retention

RT105R - Raising the Bar to 'First-Class' Customer Service

Student Services Performance Group