I have seen recently a lot of students coming in and from the start have no focus and start the slippery road to poor attendence and failure right from the start. We work with these students as much as we can through mentoring coaching and whatever customer skills we can muster. You show as much as you can that you care through action not just words but the line to following the SOP's needs to be maintained. I have heard many of the students complain that not enough of the student body are held to a high standard. Caring does not mean to be lienient. It means having the courage to hold ourselves and the students to the highest standards.