In my experience, Teri, faculty are most resistant to retention when they feel that they are shouldering a disproportionate share of the load. They are more responsive when they see that all the departments within the school are responsible for retention. Many are unwilling or unable to address non-classroom issues, but will refer students to others who are better prepared to help. General understanding and buy-in of the overall institutional vision of student success – and the vision of institutional success – are critical.
