I understand that retention is important and that professors are the ones in contact with students but it is also important to remember that students have different type of issues, learn in different ways, instructors are different (adjunct vs full time), class sizes are different (regular classroon vs auditorium), student services are different (tutoring vs advisors) etc etc. Sometimes the professor cannot identify the student with issues (i.e classroom size) and many times the professor refers the student but the student get lost in the system . What to do?In my opinion that is the 1 million dollars question.