I believe some of us are naturals with interventions based on personalities and experience. With that said, sometimes, students connect with certain individuals with no hesitation especially if you speak to their level and listen to their needs. From the time of enrollment, with consistent communication interaction even after the program has started, gives the students a sense of peace. I don't just enroll them and play the role of student services post-after. I play the role of an Admissions representative and Student Services from the beginning so they have a knowing of someone is there to talk to in regards to their concerns. I may not always be able to fix their problems but can recommend further assistance.