Sometimes we send a student to get help and the help is not there. There can be many reasons for this including the students own demeanor (attitude). The point here is that the student may come back to class and complain quietly to his friends or not say anything at all. We need to follow up with every student that we send for help to make sure they did indeed get the help they asked for. By following up, we show the students that did get help that we give a hoot and the students that did not get help we can escort to the person they need to see and get the ball rolling.