What does your institution do to assure that student expectations are being met and that they are satisfied? First, it is important to define student expectations. In most cases, students have realistic, important, and progressive expectations. They expect clarity, communication, honesty, integrity, flexibility, and availability. As such, many Academic Institutions take special care to talk to each student personally and help them enter the program. Next, most Academic Institutions offer or require a student orientation; an area in which a student can learn about the platform, the expectations, the requirements, the navigation, etc. Students are general told that they can expect frequent and variable form communication from their instructor, email responses within 24 hours or less, interaction in the classrooms and discussion areas, grading feedback, and clarity of policy. Similarly, students are told what cannot be expected. For example, students cannot expect to earn a grade without completing the required course elements at a certain level of requirement, even if that student has paid for the class. Each Academic Institution explains not only what can be expected but also what it expects. This wonderful balance maintains a high degree of integrity and success.