How do those interested in creating a climate of student support deal with school management that doesn't "get it"? All too often, management in schools (I've been in proprietary education since 1983) deal with the numbers for THIS class start...and not for the long-term. All too often they don't see that good student service is the right thing...and the effective thing...but is also good business. Specifically, how do we introduce these ideas into becoming a real part of a company's culture? A case in point...when I worked at Computer Learning Center, we made a point of amking clera that Student Services could go anywhere and talk to anyone...and had the backing of the Director to do so. Other schools I've worked in would never allow this, given the atmosphere within their schools. A Student Services staffperson would never be allowed to go to a class and question a teacher that was scaring off students through a lack of appropriate attitude. Similarly, they would not be allowed to go to Admission and question what a student was being promised. How do we make those in management understand that the bottom line that is such a concern for all managers...can be positively impacted by a Student Service staffer (and I do think that one person needs to be empowered to be in charge and direct a climate of student support) who is empowered to do the sorts of things I'm mentioning above? At CLC, we cut our drops by 50% (using real numbers of drops) by simply addressing student concerns and insuring that students has the real perception that their concerns were being addressed.