I found myself enjoying this as almost a "refresher" to counseling. Going over concepts such as; using unconditional positive regard, developing rapport, and active listening- these are all key ingredients to being a good counselor. It was fun to go over these basics again. In addition, I really like the idea of coach vs. manager. As I reflect on my years as a counselor, I've found I'm becoming much more of a "coach" as I've found over the years that having students find answers for themselves is just far more productive than giving them the answers.
