Most students are not feeling comfortable with their points of resources due to constant anxiety and lack of confidence to talk to people even if it is to help themselves. That is why establishing a relationship quickly and early is the best thing because then the students will be more willing to talk about their barriers and how you may be a resource or provide them to overcome those barriers. Also, very cool there are certificate students can get just by showing their work readiness!
I will apply this by going above and beyond to make the students feel comfortable because they need you as a resource for employers these days.