I strongly believe that by commiting to always being truthful, transparent and helpful you create the culture of stellar student service. In the reading, when it mentioned that the best way to overcome mistakes with students is in the delivery, attitude, and positive interactions with the student it rang true. "Mistakes happen: we’re only human, at the end of the day. So if you find that the customer is indeed right in whatever complaint they’re making or issue they raise, the best thing you can do is face up to it. This is a much more effective way of getting the customer back on side than kicking the can down the road or trying to pass the buck" (Brightpearl, 2020).
