This module talks about the difference between access verus success, WHo Holds The Documentation, Who Makes The Decision, Who Delivers The Service, Thinking Outside THe Box, Relating Documentation to Accomdation, Ocer-Accomdation and Unfair Advantage, and Unversal Design. Universal Design was first used by architect Ron Mace in the mid-1980s to descrive the concept of designing all products and the environment to be usable to the greatest extent possible by everyone. Ron Mace would have wanted that in our society today that we rarely think about its importance or its impact in our daily lives. An example of Universal Design is for the blind and the visually impaired, they could use VoiceOver, which isa screen-access technology, for the blind and visually impaired