A lead that has a wrong/non working phone number, address, email address...or if the person or persons inform you the person you are trying to contact does not live at or have that phone number is understood to be non-workable...but at what point do you determine a lead to be non-workable when the person states they are no longer interested....many admissions directors feel you file it for now and recall in a month or so....sometimes I call a person only to hear " I have told you many times, Im not interested" and yet we file to call again...I feel this makes the school look bad...what are the procedures for this at some of the other schools...I would really like to know the correct definition of a non-workable lead in this sense