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Many times I've been handed difficult students or alumni to help and career advise. I first LISTEN, ask questions but being careful not to prob to much were they mught feel uncomfortable. 8/10 times I realize that they missed a small step on how they behave towards others negative comments. I reintroduce the issue and allow them to problem solve and they give them m y constrictive opinion.

Thank you,
Cynthia De La Puente

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