I totally agree Michael but I was thinking more that part of my job, as an instructor, is class retention and I usually either email or call every other day when a student is not participating or submitting work. Per our accreditation students need to submit work or after 12 days are to be dropped form the program so I try to reach out to the students that are having difficulties to see if there is something I can do to assist them and get them to participate in class. Is there a better way to handle retention without having to contact them so often?