It is true that many of those who take classes online use various online tools and are comfortable with them. However, I am now frequently encountering students who are going to school online because they cannot find time to do so on-ground, and they barely know how to save a computer file,perform tasks on computers one way, and do not understand simple functions such as uploading a document to the drop box, attaching a document to an email, chatting or instant messaging. Does anyone know best practices for getting these students where they need to be without scaring them off or overwhelming them?