@wfalls
I agree with Bill. There are many times when we need to be able to help students with their technology problems. Just refering them to tech support is insufficient. In a class where face to face interaction is so limited, it makes the instructor's position stronger to be able to make recommendations to correct student shortcomings. in addition, we need to know how to use all of the tools we are presented with. Again, this makes students' confidence in the instructor stronger.
