<p>Hi Denise,</p> <p>I encounter the same student behaviors and lack of soft skills as they enter the program. &nbsp;My goal is to model the soft skills and work behaviors necessary to get and maintain a job in the field. &nbsp;I find that I have greatly improved my soft skills and work place behaviors because I have to really focus and follow all the "rules" of soft skills and work place behaviors so I can be a great role model. &nbsp;There are some days when I have a "teaching moment" when my soft skills or work place behaviors are less than perfect. I explain that this would be an inappropriate soft skill or work place behavior and then demonstrate the better way to handle the situation. &nbsp;I still need work on generating emotions, or changing negative emotions into positive ones.&nbsp;</p> <p>&nbsp;</p>