<p>I like the list of verbal cues that I can refer to:</p> <p>&nbsp;</p> <p><span>Verbal Cues</span></p> <p><span>During the course you can promote an atmosphere of trust and rapport by offering some of the following</span></p> <p><span>questions or comments:</span></p> <ol type="1"> <li value="1"><span>Can you think of a situation in which this _____ (notion, formula, strategy) might apply? Might not apply?</span></li> <li><span>That's an interesting idea, tell me more.</span></li> <li><span>I don't know either, but that's a very interesting question. Can anyone help us try and find an answer to this question?</span></li> <li><span>I'm not sure I understand. Can you clarify your question or can you give me an example of what you are asking?</span></li> <li><span>Feels to me like we've strayed from the point. Have we?</span></li> <li><span>Let's not forget the basic problem we are trying to solve.</span></li> <li><span>What's the first step?</span></li> </ol> <p>&nbsp;</p>