Michael you are so correct. Great faculty members really separate themselves from the pack of just ordinary instructors when they can identify the unique needs of different students. Someone who has been away from formal education for a long period of time is going to require a different set of techniques to motivate and build their self-confidence. Those instructors that feel such things are not their responsibility have really lost what it means to be a caring and understanding instructor. No one is saying take it easy on this group of student. We are saying however to understand their unique needs and meet those needs to allow the student to grow into their new role as a student. Thanks and kind regards, James Jackson