-Hi Gloria, You have captured the essence of why we are teachers. Our “customers” are asking a “service” of us and that is to help them acquire the skills and expertise to enter into and succeed in their chosen career field. You are right about letting all of the “paperwork” interfere with our teaching sometimes. REFOCUS means just that. We need to take stock as to where we are and how we can move forward to improve out professional expertise. I try to implement a new strategy each phase I teach for two reasons, one it helps keep me fresh and two I can improve my own expertise by using a new technique. You have a great attitude about your field and your students. Gary