In the intro to the first module it mentions how many high school students were "coddled" during their time in HS. It then goes on to explain that that is not how career college classes should treat them. However, having taught for over 12 years, I find sometimes in a Career College setting that many students come in with a strong attitude of entitlement. I've even gotten the "I'm the customer, so I deserve a better grade" argument in the past. This gets coupled sometimes with an administrative undercurrent of "make the student's happy" due to pressures over maintaining retention numbers. I guess I often feel stuck between a rock and a hard place regarding balancing between making sure the student is accountable to the level they must to be successful in the chosen field; and keeping some "entitled" students happy so as to not have to find myself on the wrong side retention issues. How does one walk that fine line when sometimes the thing that the student is demanding is that coddling?