Hi Ken, Even though you have worked through all four of the Modules, I thought it would be good if we could exchange some information about how to better serve our students. You mentioned that understanding learner characteristics can be a great tool to better instruction. What steps do you go through to become familiar with your students' learning characteristics? Do you use a check list, student survey, or some other device to collect your information? Fear is a big factor when dealing with adults in a new learning setting. They at all costs do not want to be embarrassed by their performance in class. As you walk them through the steps of instruction this is always a challenge. Based upon experience this must be a student by student effort. Each adult is bringing his/her background and situation to the classroom/laboratory and the challenge of the instructor is to make sure that all these experiences are factored into the general classroom setting in order to create a learning community that will benefit all. As you mentioned early success is a way to get them started in the learning sequence. Good luck with your efforts. Gary