Hi Joseph- The important thing is that you obviously care about that student. I'm glad that you found some things useful to use in the future. Our college has an informal mission statement (perhaps more of a statement of our culture) It goes like this - "Our greatest contribution to Humankind is to make sure that every faculty and staff member cares that every student, every day, cares that every student learns, and grows, and feels like a real human being." That means a lot to me..... Susan
