Hi Mary, What I would suggest is that you set down and list a number of different situations that have occurred with you or others in your field. Take these suggestions and turn them into case studies. Break the students into groups and see how they propose to resolve the situation with a customer, client, or patient. Have each group report out on what they come up with. You will be surprised because the students will come up with great solutions because they want their group to be the best. A little competition will help this along. Plus, they will start to contribute to your file of case studies and before long you will have case studies that fit every situation that your students need knowledge about. Gary