Customer Service: Whole student concept
Customer Service is more than listening to and answering questions. You need to be observant of changes in the student while your communicating: face-to-face, telephone, email or text. Initiate the conversation when you see them walking down the hall looking tired or like they slept in their clothing. If they're venting close to you - take them aside and ask what's wrong. Watch for their cry for help. Reach out if they're absent. Ask their peers if they've heard from them lately. If they confide in you, ask if you can try to get them help. Pride is difficult obsticle for most students. No one wants to admit failure or that they need help. If you can help one student, don't be surprised if more seek you out. word will spread quickly.
Good luck, Bill
Thanks Bill. I will give it a shot.
Sharyl
Providing GREAT customer service is what a student remembers when they are facing something. Sometimes it's that person who spoke to and with them daily that they may turn to for help or to confide in. I agree with William, when you are able to assist one student they will spread the word that there is someone on campus who is willing to help.
