The financial aid office is an important component of the admissions process as well as student retention. Godd services all round is important.
I learned to take ownership of the problem or the complaint. Don't tell the student I don't know that I will get back too them.
I learned that timeliness and accuracy are key factors in having an efficient FA office. It is also very important to have exemplary customer service because it is what differentiates your school from other schools offering the same courses. Exceeding student expectation is the KEY to building student loyalty.
All great info. This is my first time working with students face to face as I have only worked at an online school prior to now. It's a different experience altogether. I am naturally good at customer service, but this information really reaffirms how important it truly is!
Is a good information, the students are very important to each Institutions and the services is very important too.
Always take the time to listed to the student before reponding. Customer service is key to success and it takes 12 positive experiences to overcome 1 bad experience.
What I learned most were the timeframes for executing specifics steps of the FA process.
The importance of excellent customer service in retaining our students.
I learned that it is important to respond to a prospective as quickly as possible to determine their eligibility and then get them to the Financial Aid Department within 48 hours after meeting with Admissions.
Is very important have a good customer services skills all moments and be positive. A time is as important in retaining qualified students. One of the most important thing is work together for the goals.
This is what I have learned from the timeless, accuracy and service.
You have to have good customer service skills to make it viable and make the whole finicial aid office work for you! Because if you lack that than there is no point. I will also say that I have learned the process it really takes to go through and do process one applicaiton is quite a lot, but that is why the office is there.
There will be student complaints; however, there are several proper ways to address those complaints.
I have learned that timliness and accuracy are very important and that attention to details will save headaches in the event of an audit. I have also learned that Exceptional Customer Service is a key component to student retention.
I have learn that the financial aid process depends on the accuracy, professional knowledge, courteous customer service, and attention to details of the financial aid advisor. To ensure the institution's and the student's goals are achieved.
Very good information and well put together.
This was really helpful and a good reminder that we are in a customer service business. This recommendation alone is helpful:
- Never say to the student "I don't know" – far better to say "Let me check on this…" The fact that you do not know is of no help to the student and will not solve his or her problem.
FA is usually were the students are most fearful, if they explained the process well, things are completed timley, accurately with great customer service it will ease the fear of the unknown.
ISIR's and time frames of receiving them. The dates an award letter begins and ends.
I have learned that students react to the way you react. If you are negative the student will see that and you will make matters worse.
These are very important reminders that our students are our priority when it come to their education financial aid needs. Each situation must be treated differently and active listening must be observed all the time. Thank you, this was an excellent module.
