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Misleading Statements

what is the best way to ensure that admission reps are current with all of these regulations?  How often should training be done

The best way is to have an Agenda with each topic listed and have them sign in.  Each time you email a rep about changes ensure you require a read receipt. I like to use MFR's and have each rep review the MFR, sign it, and put it in thier file. Admissions is the heart of any school; however, by nature of the beast they tend to take the path of least resistances. As for your second question constantly!

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