I use the telephone. I feel this is the best method for me b/c I like to know that the individual has been contacted and informed on the matter needed for school.
The channels that I utilize that most are telephone and email. I work in the online division of our College. So therefore the opportunity to meet a student face to face is not likely because they often to far to commute to our location for a short meeting, when in fact everything can be done via phone, email, and chat.
I use the phone most often. Since I work in the online department, a majority of prospective students do not live in the vicinity of the college. I will also e-mail students but primarily all communication is done over the phone.
The phone is the most common use of communication in our admissions office but I must say that lately I have increased customer contact by way of texting.
We use the phone as the main way to communicate because its the most effective and easiest to regulate.
Our school uses mostly phone communication, as well as email.
My first attempt is always in person, if possible, followed by telephone call, followed by email.
I most often use the phone to communicate with prospective students. I also use e-mail and text messaging as well, though telephone is usually the most effective form of communication.
Most of my communication is done in person or over the phone. Working in Financial Aid, I feel that information can be conveyed most successfully face-to-face.
We always attempt to reach the student by phone first. If this is not successful we will e-mail or text asking them to contact us. It works well with the majority of inquiries we receive.
I personally prefer to use phone calls or emails. The guidelines for the emails are nice to establish what must be in the email to the students I work with.
Face-to-face interviews are always the preferred choice, however we utilize the phone call as a great way to begin the process of admissions. We feel that there is a great deal of information to share and digest, so having the candidate sitting right in front of the admissions advisor is the best way to ensure all questions are answered and no misconceptions have occurred.
Our admissions advisors are encouraged to take their time with each applicant, making sure all questions have been answered, as well a properly gauging the fit of the potential student into our program.
I use the phone, texting and of course in-person since students are the most responsive that way.
All forms of communication are important and each type is used for different reasons.
Phone calls are used for reminders about appointments or for clarification, answering quick questions.
Email is used for follow-up, reminders to send forms, links to information or handouts. It's always best to keep email correspondence short so that the student will read it. Sometimes we can't answer questions by email, so the best response is to let the student know that their question is not something that can be easily explained and that they can set up an appointment or we can discuss it over the phone.
In-person is best explaining processing, reviewing detailed & complicated account information--things that may require having printed information or that would not be easy to explain in written correspondence.
Even social media is important for announcing events & important dates.
We usually use email, primary because we can refer back to it if necessary.
All forms of communication is needed.
My best and most used form of communication is in person. FA is difficult to understand and in an email you cannot determine if there is understanding going on. On the phone you can never be 100% positive that you are talking to that exact student. So it may seem time consuming but I always first recommend that a student meet with us so we get a clear understanding of what they actually want, need or do not understand. It also allows me to address anything that may be driving their concern or question.
Our school currently uses our desktop phones and inbound IM.
As a FA rep, we do not make sales/admission calls and simply direct our calls based on the student's attention towards FA issues and as long as the student is attending our school.
We use phone and email communication most often.
I use email mostly to communicate with student and staff. Using email allow you to have a record of what is being stated and answered
