Misrepresentation
Misrepresentation has been defined by the Department of Education as any false, erroneous or misleading statement made by the institution. What advice would you give a new employee that would help them to avoid inadvertently misrepresenting the institution?
As a new employee you constantly want to do your best, no matter your position. Therefore answering questions, sending out information via e-mail, talking in person about your new workplace is a great way of informing people and prospective students about what your workplace has to offer. However, misrepresentation is an all too common occurrence, especially among those who are new and do not fully know everything the institution has to offer and what it does not offer. In order to avoid misrepresentation, I would tell a new employee to constantly ask their superiors questions, and in the process double and even triple check that they have the information correct before responding with it in any manner to anyone.
Rosemary,
Another important dimension is creating a culture where a new employee is comfortable asking questions. It sounds like Delta has created this culture.
