Communication Hierarchy
Hello,
During the Communication Hierarchy section it dawned on me that the rapport building is primarily focused on a face-to face encounter. I was wondering what advice you have for executing this method while on the phone?
Thank you,
Victor
Interesting point, Victor! However, the Hierarchy can be easily adapted to telephone calls. While it's true that you can't enjoy the ritual of shaking hands, the "Hello, how are you today?" question that begins most phone calls is also part of the ritual step. What other examples can you think of that might relate to telephone conversations?
Dr. Jean Norris
Tone of voice is vital! It really helps when they can immediately hear that you are genuinely interested to speak with them about their future and goals. This almost always immediately relaxes the person on the other end of the line and allows them to feel more willing to open up to us.
