"Because people are born problem solvers, the biggest challenge is to overcome the tendency to immediately come up with a solution. Let me say that again. The most common mistake in problem solving is trying to find a solution right away. That's a mistake because it tries to put the solution at the beginning of the process, when what we need is a solution at the end of the process."
When teaching troubleshooting, I often find my students rushing to diagnose without taking the proper measurements to confirm their suspicions. These are habits they will carry into the field and end up overcharging customers and having unnecessary callbacks. The emphasis should be on the process that brings the best solution, not just the solution.
I am learning how important it is to model the behavior we desire from our students on every level. Another important thought that I have taken from this so faris that arriving at a solution to a problem immediately is not always best. Letting students go through the process and thoughts necessary to arrive at the solution is just as important as the solution itself.
After reading this section. I learned a few good tips. One in particular that I never really paid any attention to is the mentioning of making weird moves and postures that may be distractive. Also adding short videos to your presentation to illustrate something.
