One of my biggest takeaways from this module is that effective online communication requires intentionality, empathy, and an understanding of how written messages influence student engagement and retention. While technology provides opportunities to communicate with students more efficiently, the quality of those interactions ultimately determines whether students feel supported, connected, and valued. I particularly appreciated the emphasis on relational writing and the Online Human Touch (OHT) model because they provide practical strategies for building meaningful relationships with students in virtual environments.
In my role overseeing academic support services and student success programs at a California community college, I regularly communicate… >>>