The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Students' Expectations | Origin: RT102 | New comment by Sharan Ravishankar

I learned a lot about retention because its all about creating a culture of rention and making sure that you foster that growth when it goes to providing it for the students.   

Creating the Customer-Centered Organization | Origin: RT105 | New comment by Gloria Najjar

I found this very helpful.  So many ways implement customer service.  

Building Your Retention Program | Origin: RT101 | New comment by Jessie Hoover

I have learned that there are many ways to keep students engaged in the learning process.

The Dynamics of Intervention | Origin: RT101 | New comment by Jessie Hoover

Interventions are important. The faculty member should set realistic boundaries when assisting students who are struggling.

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Billie Mikus

Its important to acknowledge student and let them know they are doing good.l  

Understanding Attrition | Origin: RT101 | New comment by Jessie Hoover

I have learned that there are multiple factors that impact attrition.

Retention Basics | Origin: RT101 | New comment by Jessie Hoover

Retention is the responsibility of the entire campus rather than one specific department.

Building Your Retention Program | Origin: RT101 | New comment by Sharan Ravishankar

Faculty and Staff development is also important with the student growth as well. It will be great to see how it may grow and how they go foward. 

The Dynamics of Intervention | Origin: RT101 | New comment by Sharan Ravishankar

As the bottom line said, trust is everything in retension. The more confrontational you when you are talking to the students, the worst its going to be, so its better to be more straight foward and...

Understanding Attrition | Origin: RT101 | New comment by Sharan Ravishankar

I think everyone knows that stress is not helpful in college. You have to aware of the stressors for the students and make sure to understand that and make it so it is easier.