It is a two way street with the student and the school/instructors.  The student needs to show that they are there for a purpose, and it is up to the instructor to lead with that purpose and get them there. 

It is important to help your students realize their potential- and also prepare them for a world where they are responsible for their own actions. I believe that there is a balance here, and if we can strike that balance, our students will stay in class 

This module shared many insights, including learning to read a student on the first day where they may need support, and helping them feel supported from the start. Helping them network with not only other new students but with current students as well. Communication with a new student should not end after the first month. It should continue at different points throughout their time at the school. Making sure that students feel they are getting value, which could include things like making sure that the professors are there on time and knowledgeable and prepared for the class day. Services throughout… >>>

Modeling, mentoring, and monitoring the right traits helps create a culture where students feel supported and empowered to succeed. In the Library, I plan to apply this by modeling effective research behaviors, mentoring students on how to use resources efficiently, and monitoring engagement with our items/digital collections to identify students who might need extra support.

This module really goes over how important that everyone gives excellent customer service. It also went over many different strategies institutions can and should implement. These strategies go over how institutions can train and better prepare their employees on how to provide excellent customer service. Some of the biggest points this module went over were communication, follow-ups, and how complaints should be handled. After going over this module I know communication will be a top priority for me throughout my working days.

There are many different strategies or approaches one can do to better connect to their students. In this module it goes over what you can do to help connect with the people you work with as well. This module listed six different strategies that are important to use interchangeably, as well as more touchpoints that works internally instead of externally. Moving forward it will be important for myself to remember these lessons to make sure I'm giving excellent customer service to all which, if done correctly, will help improve daily work life.

Customers/students experiences are intertwined with how they are treated. It's important to remember the role us as service providers play when interacting and helping our students. This module went over ways that can help people feel more connected to the institution and to yourself as you interact. I thought touch points were a great thing to add and was a great reminder of the impact small connecting gestures can have. I plan to take this knowledge moving forward to help students feel more comfortable and connected when speaking with them.

What I have learned is that it is important for companies to focus on customer service. Though some companies say customer service is important the ones that shine and excel are the ones that take the time to hone it. Great customer service helps create a welcoming environment which leads to building trust. This module also went over how customer service can affect educational institution's and how it can affect student experiences. After going through this module, it helped me to pinpoint which skills I use and which ones to improve on for a better working experience. 

We need to show our students that IQ is not the only way that we all have an EQ in what we do in class.

Having a positive impact for students will help them to be positive in their education.