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I always felt like students that know how important being job ready is, helps with retention. It goes beyond resume writing, but also should include interview preperation and soft skills. Career Services knows what employers want, so they are that bridge in my view.

I always said that instructors are the experts in their field, and students understanding this, helps with retention. Instructors and students must have a relationship that encourages questions and effective communication. It is also important that instructors be trained on how to work with a diverse student population.

I like the idea of a mentoring program, and I think we can incorporate some of the items I learned into our Student Ambassadors program at the campus. 

Giving students the tools to be successful before they start classes includes information during the admissions process. I go over the catalog with new students during orientation, and I include a segment on how to be successful in college, but geared towards my student population. I also include the support system we have, and the processes we have that involve student retention.

I often try to interact with as many students as I can to ask about their day. The small gesture goes a long way.

I learned that spending time with prospective clients exploring the career and the students understanding is vital. Ensuring that the student understands the job description and that is what they want. 
I will ensure educating the student in the beginning via visual and other methods for better understanding.

Strategizing, preparation and clear vision are helpful to gain a better customer centric environment. 

Hiring, training and retaining the right employees who understand the mission and vision of the organization is essential to fostering a superior customer serves focused department.   

Student satisfaction begin well before the first day of class. It begins the first time the potential student makes contact with the school. 

I agree with everything being discussed here. I work in the education sector and providing excellent customer service to our students is every bit as important as receiving great service. The students we serve are our customers and everything should be done  to ensure that they have a great educational experience while they are attending our school.  

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