The first-day experience is essential for student retention. Late-arriving students should have access to information that is helpful for academic success.

Successful graduation starts from the first day of orientation. Providing students with a solid foundation. 

Not only can orientation be informative, but it can also be fun. Providing information on where to get help and meeting with faculty members. Setting the foundation for a healthy college experience.

What I gained from this module is that I have to be available for my students from day one, not only with knowledge but also with my time and resources. I have to build a community of trust and a safe space to foster productivity and retention, enabling academic success.

Companies are now providing inhouse customer service and not outsourcing it.

Turn the have tos to want tos.

Having high EQ is just as important of having IQ.

The HABES are formed by age 5.

We all need to do modeling, mentoring and monitoring for all students for their success.

I learned that customer service is obviously really important for companies. While many say it matters, the ones that truly stand out are the ones that actually take the time to improve it. Good customer service creates a welcoming environment and helps build trust. This module also explained how customer service impacts educational institutions and student experiences. Overall, it helped me recognize the skills I already use and the ones I need to improve for a better work experience.