The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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first day | New blog by Joanne Warila

I learned how important it is to make sure your student knows that you will be there for her/him from the very first day.

RT104 | New discussion by Alpha Pauling

I learned alot in this corse..

Excellent food for thought | New blog by Radovan Klusacek

Good ideas, lots to talk about in terms of effective implementation.   R | New blog by Nestor Davila is a digital flashcard website with interactive assignments and games. It's particularly good for courses like Medical Terminology and Pharmacology.

Intentions | New blog by Kim McCormick

I feel that this has provided me with additional trategies that I can implement both into my role as a successful leader on the campus as well as for the student experience.  THank you! &nbs...

Best practice I've learned! | New blog by Kimberly Williams

Always be consistent, poiite and open to new ideas. This will go along way in any business.

Retention | New comment by Tanya Anderson

I teach at a Career College and we have established a Rideshare system in which we give monthly gas cards to designated students who can transport our students to and from school if they live in...

Best practices for the classroom | New blog by De Yonna Mathena

Education can be challenging when you have many different types of learning styles in one classroom. Make sure that all students are encouraged to do thier best and make sure that they are included. C...

Customer Service Standards | New comment by gowri selvan

Paying attention to students at all times will give us a opportunity to guide and help them to be sucessful.

Retention | New discussion by Rebecca Picasio

How long do you think orientation should be? 1 hour?