The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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The Importance of Organizational Culture | Origin: RT104 | New comment by Hakim Robinson

Having a bull's eye for the team, aka a goal for the organization assists in continuing the success of the establishment. It's very similar to self-preservation.   

Making a Positive Impact on Students | Origin: RT104 | New comment by Hakim Robinson

Having a high EQ helps with being in touch and considerate of others. This will assist in collaborating and being a team player in any work and professional environment.   

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Hakim Robinson

Using Habits, attitudes, beliefs, and expectations as a way to encourage a student by addressing each facet focusing on the positive.   

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Hakim Robinson

Modeling, mentoring, and monitoring are great tools that reinforce the previous and continue the process of mentor-student relations.   

The Importance of Organizational Culture | Origin: RT104 | New comment by Ruth Jackson

It is important to have a positive attitude towards the school because the students see this and it effects their mentality. 

Making a Positive Impact on Students | Origin: RT104 | New comment by Ruth Jackson

Having a EQ and soft skills is important when working with adult learners. 

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Ruth Jackson

Using a student's long term goals are great for motivation. 

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Ruth Jackson

It is important to pay attention to your students as it shows them they are important, increasing their chance of remaining in the program. 

Faculty Involvement | Origin: RT102 | New comment by Regina Bush

Orientation activities can help students to remain excited to enter the program. Intermittent meet and greets will also help with this retainment leading up to the orientation.  

Creating the Customer-Centered Organization | Origin: RT105 | New comment by justine pena

you are who makes customer service great. Great engery, great sprit. Always make the customers feel happy!!! go above and beyond!