The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Orientation and Mentoring Affects Retention | Origin: RT103 | New comment by Frank Decker

A positive influence in a students life can not be mesured in numbers but in personl success over time.   

Retention Starts in Admissions | Origin: RT103 | New comment by Frank Decker

I feel  the more a student feels comfortable in the admissions process allowing for a clear and open line of communication between student and administrators will allow for the students...

Understanding Attrition | Origin: RT101 | New comment by Cynthia Barahona

Stressors contribute greatly to attrition so it is our main responsability as student services to ensure our students feel supported and get the support they need to stay in the program and aviod...

Students' Expectations | Origin: RT102 | New comment by Linsi Arend

Allow students to have a voice, opportunites to mentor other students, and show off the areas in which they excel. This allows them to know they are valued. 

Student Success through Early Alerts and Intentional Interventions | New blog by Leia Trainor

Idendify potential behaviors early that may not set student up for success (self-isolation, attendance issues, lack of engagement, low performance, low participation). Based on observations and interv...

Building Your Retention Program | Origin: RT101 | New comment by Louama Driscoll

Communication with our students is an important step in retention. Maintain a open door policy.  

The Dynamics of Intervention | Origin: RT101 | New comment by Louama Driscoll

There are 8 stages when working with a student experiencing a problem. Let them have an opportunity to express concerns.   

Understanding Attrition | Origin: RT101 | New comment by Louama Driscoll

The commitment of the school can change the student's perception and encourage their desire to remain in school. Encourage students by demonstrating a commitment to them.   

Retention Basics | Origin: RT101 | New comment by Louama Driscoll

I learned that early recognition that a student is having difficulty promotes early interventions.  

Retention Basics | Origin: RT101 | New comment by Cynthia Barahona

Its essential to have the right people in the right role at the right time. This hit home for me because it is so true that the wrong instructor or the right Student Servives officer can make a huge...