The delivery of student services is essential to the enrollment and retention of students. Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
It's important to check in with students during the first week to see how everything is going. This helps solidify the support that they have in the school.
Orientation is an important start to their training where they can meet other classmates, create social groups, learn about the school and solidify the information provided during the admissions process.
I've learned that thinking of orientation through the viewpoint of the student will help the success of orientation and make the students feel more excited to start their program.
I've learned that making sure all staff are on the same page, ready to help our students be successful is very important to the retention of our programs.
I learned/relearned to ask students what it is we can improve on. because, how can we improve if we don't know how to.
be courteous, greet them hello, play music to hype them up as they enter
its just business mindfulness. keeping a positive experience in all facets of the institution translates to what the customer sees and experiences.
constant interaction with students helps increase content retention
I have learned over the years to treat students with respect and not to make them feel as just another number. It is always best to be have a open line of communication and to make them feel comfortable. Celebrate with them each milestone accomplished even if it is just passing a quiz as well as being empathic in their struggles with words of encouragement and motivation. Be a resource for them where they are not afraid to reach out or feel alone. Education is a life-long process and takes commitment and dedication from the students and as staff/faculty, the… >>>
First impressions says a lot about your institution. It could be from visiting the campus for the first time or scrolling on the website for the first time, either scenario must be inviting and welcoming for the student/visitors. These can prove to be your most important Touchpoint.
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Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.