This course is helping to remind and identify cues students are showing and how by paying attention to our students we can help them to cope with stress as a team. Thus, showing the student we care...

I found out how important it is to have a "peer mentor" type of program set up. I think a lot of students come in worried and seeing students who have been here for awhile be comfortable would be...

I found out how it is important to be connected with students specially of a first year of education. Personal staff's involvement and good relations are the best platforms for student's success and...

Looking at the mystery shopper outcomes it was interesting to learn areas of improvement. I think one of the big take away is making sure when assisting our students they have our full attention, no...

When customers have a bad experience they tell about 20 people when they have a good experience they tell about 10. We have an opportunity with every interaction to provide first class customer...

Our students are our customers and without them our university would not exist. treating our students with first class customer service is the expectation 

I thought the concept of companies wanting to be human was interesting. Small enough to offer great customer service but have the distribution of Walmsrt. With the power of social media customers...

Its important to keep students eye on the prize, I liked the idea of sending career information to keep students pushing toward their goal   

 I learned when working through an issue with a student, the process should go through 8 distinct stages. Pre-work, Greeting, Connecting, Discussing and Listening, Refelcting and creating...

Ita improtant to learn about the General Adaptation Syndrome, and how that can show up in our students, and where we can intervene to help guide them in the best way possible.