The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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First Week and Late Enrollments | Origin: RT102 | New comment by Laura Miller

To be there and be present   

Faculty Involvement | Origin: RT102 | New comment by Laura Miller

Its important to build a relationship with the students so that they know that you are there to help them succeed.   

The Dynamics of Intervention | Origin: RT101 | New comment by Robin Williams

Form your own feeling about the student and don't judge by what others have told you.  

Institutional Connections | Origin: RT102 | New comment by Laura Miller

It is important to student to feel like they belong so that they don't feel buyers remorse during the start of the program. Also its important that they know and feel that their decision was...

Students' Expectations | Origin: RT102 | New comment by Laura Miller

You want to make sure you students feel valued. They are going to be better off taking these courses and while increasing their knowledge.   

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Danielle Hill

As an LRC Coordinator it is essential to be able to motivate, and encourage the students to always do their very best and to be here to support them as well as the instructors.

The Importance of Organizational Culture | Origin: RT104 | New comment by Mary Sampson

Positivity goes a long way, both for the students & the instructors.

Making a Positive Impact on Students | Origin: RT104 | New comment by Mary Sampson

Interesting & encouraging.  I try to implement this at my job daily.  

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Mary Sampson

This is a really good way to think about school's having a business side.  I am proud to be part of the team.  

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Mary Sampson

I love this & this is what I am always trying to do.  We cannot forget that we were once in their shoes.