I learned a lot about retention because its all about creating a culture of rention and making sure that you foster that growth when it goes to providing it for the students.   

I found this very helpful.  So many ways implement customer service.  

I have learned that there are many ways to keep students engaged in the learning process.

Interventions are important. The faculty member should set realistic boundaries when assisting students who are struggling.

Its important to acknowledge student and let them know they are doing good.l  

I have learned that there are multiple factors that impact attrition.

Retention is the responsibility of the entire campus rather than one specific department.

Faculty and Staff development is also important with the student growth as well. It will be great to see how it may grow and how they go foward. 

As the bottom line said, trust is everything in retension. The more confrontational you when you are talking to the students, the worst its going to be, so its better to be more straight foward and...

I think everyone knows that stress is not helpful in college. You have to aware of the stressors for the students and make sure to understand that and make it so it is easier.