We as a campus should support students throughout their programs. Stress affects student's ability and decision making to continue their program as a campus we should plan and strategize on helping, supporting and encouraging our students

Retention is the responsibility of the whole campus. Separating Fact and Myth to retain students

I found this information useful by learning about improving customer service.

Building a good customer service internally will impact external customer service positively

Orientation is an important part of assimilating to a college environment and a well executed orientation can result in higher retention.

Students want to feel they have made a good investment by seeing the professionalism of instructors, the availability of staff and administration and the quality of their peers. 

Creating a culture =that is student-centric is essential for student success and overall health of an institution. 

Being compassionate and empathetic towards students is essential. 

It is sad that education is a business. 

I think meeting students at their level is very important in both academics and social-emotional readiness and development. Everyone is not at the same level so differentiating in the ways we approach and care for students will look differently.