The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


Join Group

Persistance | New discussion by Cheryl Rojas

Very informative information on persistance and retention. The 3 "Ms" are important. Stay positive and other will follow.

Retention plan | New blog by Neelam jain

This lesson is well presented about understnding attrtion and building a retention plan.

Student retention | New blog by Neelam jain

This lesson helps me to learn various ways that I can contribute to the retention process of the students.

Student retention | New comment by Neelam jain

I liked this course, it’s simple and covers all the essentials that we need to understand and contribute to the retention of the students.

Student Retention | New blog by Donald Matthews

The assessment provided wisdom, best practices and my desire is to implement suggested action plans for successes.

My Best Practices | New blog by Terrance Woods

My experience and success with teaching meant that I had to be a mentor, a facilitator, a cheerleader, a holder of high standards, and sometimes even a friend. It was always about building a learning ...

Retention | New blog by Sarah Casey

Retention is challenging, but with an effective plan it can be helped along. 

Customer service is the greatest tool | New blog by Azra Khan

This course helped me understand the concepts of doing customer services. Customer service is the best tool to retain students in school also bring more students trhough happy and satisfied students

Customer service is the greatest tool | New blog by Azra Khan

RT105 course helped me understand the concepts in depth to assist students. Greeting each student with smile and by making them comfortable is the best way to keep our students in school and bring mor...

RT 105 - Customer Service | New comment by Azra Khan

I agree with you, surveys are the best to know what our students are looking for and what we can do to assist them throught their identified needs. It's a great tool to see what we are doing right or...