This module reinforced that retention is most vulnerable during the first week of classes and that small “moments of truth” often have the greatest impact on whether students stay or leave. I learned that first-week experiences should be viewed as an extension of orientation, not a separate event, with intentional efforts to continue building comfort, clarity, and connection.

A key takeaway was the importance of early intervention. Attendance issues, disengagement, missed assignments, or behavioral changes often signal external barriers rather than a lack of motivation. Addressing these concerns immediately and compassionately helps prevent students from falling behind or disconnecting before… >>>

 
This module reinforced that student retention begins well before the first day of class and is shaped by the quality of connections students form early on. I learned that orientation plays a critical role in reducing buyer’s remorse, building institutional credibility, and helping students feel like they already belong. When students leave orientation feeling confident, informed, and supported, they are more likely to persist.

A key takeaway for me was the importance of faculty involvement in orientation. Early interaction with instructors helps reduce fears about the classroom, sets clear expectations, and builds trust. Faculty credibility, approachability, and clarity around… >>>

This module reinforced how powerful orientation can be in building institutional connections and reducing buyer’s remorse. I learned that orientation is not just about sharing information, but about helping students leave already feeling like they belong. Simple actions such as being greeted by familiar faces, interacting with staff and current students, and learning how to navigate the campus reduce anxiety and build confidence before the first day of class.

I also learned that interactive, student-centered orientation activities are far more effective than passive presentations. When students move through departments, ask questions, and connect with peers, they begin forming relationships that… >>>

This material reinforced that student retention depends on perceived value outweighing cost, and that student perception shapes satisfaction. Even well-intended policies can damage trust if they feel inconvenient or uncaring from the student’s perspective.

I learned that cost includes more than money. Students also consider time, family responsibilities, work demands, and lost opportunities. Retention improves when institutions intentionally add value through meaningful interactions, proactive support, quality service, and practical learning experiences that continue beyond orientation.

The content also highlighted common student fears, such as not being smart enough or not fitting in socially. Involving current students as mentors and role… >>>

Secret shoppers are great for businesses as it allows for the business to find out if improvements and/or additional trainings are needed.

Have daily training and cross-training for all staff members. Employee retreats are great to for team building skills. 

First impressions are lasting impressions. Also make sure staff is well groomed, pleasant and knowledgeable about the school/business.

Great customer service built great businesses. Your customers will return and tell others.

Linda Williams

That there are so many resources, programs, that are available to help the students that retention can be maintained.  Also, while everyone in the institution plays a part in helping the student to succeed and complete their program and graduate, the institution cannot and should not assume responsibility to solving the students' problems.  That helping the student, means helping them develop   confidence in their ability to confront and control the issues that impact their lives.  

It is very important to provide all the resources you can to help the student in any way that you… >>>

Linda Williams

Students want to feel they can trust you. the faculty especially the person they will take their challenge to for a solution. I also learned that thhe 8 Stages of the Intervention Process are very important and necessary.