The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Working with Narcissist's | New discussion by aimee barr

How do you work with  Supervisors that believe their role is to point out mistakes and make you accountable without giving you guidance and reassurance on the good work you have done.

Making a Positive Impact on Students | Origin: RT104 | New comment by aimee barr

By understanding our own characteristics and how we ourselves are motivated it will help us to understand our students if we understand twat motivates them.  

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by aimee barr

Understanding our own HABE's can help students struggling to understand their own difficulties. Sharing our own difficulties as we made our journey through education and work experiences can ...

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by aimee barr

Understanding how to coach for success is a case by case with each individual student. I find it is important to get to know each student individually in order to gain their attention for retention....

Retention Basics | Origin: RT101 | New comment by Andre Patterson

The modue was a good refresher for me. In my experiecnce in higher education these past 13 years is the early intervention is key to a student success. It is important to let students know that you...

Retention Basics | Origin: RT101 | New comment by Jeanette Lacroix

I have learned that one department can't do it all.  All departments need to have the same urgency and invest in student success. 

Understanding Attrition | Origin: RT101 | New comment by lori snyder

As faculty we must show our students that our commitment is real and honest.  

Retention Basics | Origin: RT101 | New comment by lori snyder

Keeping in touch with our students and being aavailable to them to hear any and all concerns.  

Preparing for Customer Service Success | Origin: RT105 | New comment by Regina Bush

The statement feedback is a golden opportunity for improvement is accurate. The feedback one receives helps to inform future activities and initiatives.  

Creating Value for Your Customer | Origin: RT105 | New comment by Regina Bush

We will ensure that students are greeted promp via phone/email and have an excellent experience with program faculty/ staff.