The delivery of student services is essential to the enrollment and retention of students. Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
I appreciated the resources available to the school and the point that retention is everyone's job.
I also appreciated the "target" graphic illustrating the way to ask questions to get to the root of the concern.
I appreciated the science behind the stress, the causes, the ups and downs and the different, and even better, places to intervene.
I appreciated the fact vs. myth breakdown.
eCore values learned for the customer include respect, integrity, appropriate knowldge, quick response time, and excellent customer service.
A satisfied student will speak about the educational institutions for potential students, which can increase business.
We're excited to incorporate our instructors into the orientation presentation. We also plan to facilitate introductions among the new students to foster a strong sense of community and security. Our goal is to ensure students feel supported by the staff in achieving their goals and needs every step of the way.
The idea of having a few instructors presenting their work experience and their knowledge in the specific career the students chose to study will help our students feel secure that their instructors are qualified to teach them, and also the students will realize that there is success in the field that they chose to study. The instructors will also be able to answer questions about the job outlook and give inspiration to the new students.
The best example I can give is treat a customer with not only the most respect but treat your customers as though they are you. Your customers are your business, and your business is a customer.
Core values pertaining to customer service such respect and integrity are beneficial to a company's growth.
End of Content
Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
