The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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The Importance of Organizational Culture | Origin: RT104 | New comment by Sharon Haylett

Organizational cultures are unique to institutions. However, people are the ones that make up the organizations. If you have people with toxic and negative attitudes the organization will not succeed...

Making a Positive Impact on Students | Origin: RT104 | New comment by Sharon Haylett

Practicing positive attitude is like breathing for me.   My belief is that encouraging class participation will motivate students. Maybe not all the time but most of the time.

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Sharon Haylett

As an educator it is extremely important to embrace the EduPreneurial Side of the school. Students are the ADVERTISING VANGUARD OF ANY SCHOOL. This is a huge part of any school system. As a matter of...

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Sharon Haylett

  It is important to help students to see themselves as unique individuals. Motivate them by modeling heart intelligence. Show them that you as the educator cares about their possibilities as...

Orientation and Mentoring Affects Retention | Origin: RT103 | New comment by Oscar Amador

Mentoring is a key aspect of student retention. Mentoring is a great way of creating a support system for a student when he or she is experiencing a problem or is in need of more attention. Being a...

Retention Starts in Admissions | Origin: RT103 | New comment by Oscar Amador

I've learned that retention starts as early as the admissions process. Conducting a checklist plus other methods such as interviews with school staff and students, previews of classwork and...

Retention Basics | Origin: RT101 | New comment by Maria-Ana Sierra

I learned that retention is the responsibility of the entire campus and that continuing to build positive relationships with our students can make a big difference. 

Making a Positive Impact on Students | Origin: RT104 | New comment by Marline Whigham

I try to do this on a daily basis, this helps to motivate students to be their best self.

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Marline Whigham

As educators, we are always the mentor for our students and we do daily monitor their progress through quizzes and exams, alone with one on one tutoring.

First Week and Late Enrollments | Origin: RT102 | New comment by Sandra Martinez

Great strategies mentioned to better support late enrollment students