Comment on Danielle Trueba's post: 

I also find that the admissions reps do not always understand the requirements for certification or licensing in ALL the programs they interview for, leaving students to begin with misconceptions.

Schools should have an aptitude test/ interest checklist to help define the appropriate trade(s) for students to select. I have had students come through who will clearly never make it in my trade. The most important thing is a level of required basic knowledge. I teach a math component and I have students who cannot do basic math, never mind the Algebra required as a minimum. Also being able to tell colors apart ( I teach electrical) is vital. 

I also have students who come in with know it all attitudes, treating the classes like they are a joke. The… >>>

Learning new techniques will help all students learn in different ways.

Greeting is huge you set the tone in your classroom.

The school showing commitment to their students' success will help the students stress out about their choice.

Creating a welcoming and fun experience helps the retention rate for our students

Providing great customer service doesn't take 1 person or department, it takes everyone employed at the school or company.  This module is maybe one of the best modules I have taken that explains step by step the definition of customer service and how it affects a company or school if customer service is not a priority. 

There is more to customers service than its internal customers such as the students.  We also need to factor in the external customers that we service either directly or indirectly.  

Customer service is very important to a company.  CS makes its students/customers feel valued.  It builds trust between the company and its customers.  Satisfied customers become loyal customers which in turn will spread positive feedback and possibly increase the company's growth and sales.  What a better way to market a company is through its customers/students.

What stuck out most to me about this section was that it is best to be versatile and be willing to make changes with new information. This is why I will constantly strive to improve each course every time I have to reteach it.