The delivery of student services is essential to the enrollment and retention of students. Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
All the institution must be involved in school commitment.
What I learned is everyone plays a part in student retention and setting the expectations for the students. We as a staff also have to set the expectation to playing a part in their success because we fail if one person doesn't do their part to help the students.
Communication is needed to be on the same page about customer service strategies
Good customer service starts internally with colleagues and other departments. It filters out to students and prospective students.
Our students are our customers and we need to make sure they have everything they need. They are the reason we are here & they deserve the best!
Customer service is of utmost importance. The customers needs are high priority, and should be handled with care and consideration. Taking the time to listen to customers and meet their needs is very important.
it is important to carry over the principles of retention to faculty and staff
we can make a difference if we are vigilent watching for signs
integration of more senior students and recent graduate helping with new students. the utilization of other students and food events to create bonds. supporting message boards and clubs
putting together customized welcome kits can increase ownership and belonging
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Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.