All the institution must be involved in school commitment.

What I learned is everyone plays a part in student retention and setting the expectations for the students. We as a staff also have to set the expectation to playing a part in their success because we fail if one person doesn't do their part to help the students.

Communication is needed to be on the same page about customer service strategies

Good customer service starts internally with colleagues and other departments. It filters out to students and prospective students. 

Our students are our customers and we need to make sure they have everything they need. They are the reason we are here & they deserve the best!

Customer service is of utmost importance. The customers needs are high priority, and should be handled with care and consideration. Taking the time to listen to customers and meet their needs is very important.

it is important to carry over the principles of retention to faculty and staff

we can make a difference if we are vigilent watching for signs

integration of more senior students and recent graduate helping with new students.  the utilization of other students and food events to create bonds.  supporting message boards and clubs

putting together customized welcome kits can increase ownership and belonging