The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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Making a Positive Impact on Students | Origin: RT104 | New comment by Danielle Trueba

My biggest takeaway for this section was: Use all interactions with students as extended admissions presentations. Remind students over and over of the WHY and WIIFM (what's in it for me) of...

The Importance of Organizational Culture | Origin: RT104 | New comment by Jane Chabon

Team Work, Team Work, Team Work...the key to a successful classroom, work environment.  Being posiitive and focusing on the "Glass half full".    

Making a Positive Impact on Students | Origin: RT104 | New comment by Jane Chabon

Being truly present with the students in class and reassuring them your purpose is to guide and teach them.  Students need to feel that you are engaged with their needs.  

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Danielle Trueba

This was great information. I appreciated the significance of HABES. I especially enjoyed the reminder in the area of “Beliefs” – it’s so important that not only students...

Building Your Retention Program | Origin: RT101 | New comment by Annette Wilhelm

The Importance of Retention and Attrition lays in both the school and the student.  You need to have open communication along with trust.  Trust that the school is there to help you suceed...

The Dynamics of Intervention | Origin: RT101 | New comment by Annette Wilhelm

The best way to help with intervention is to listen and to ask questions when you see a student might be struggling.

Understanding Attrition | Origin: RT101 | New comment by Annette Wilhelm

Attrition is a combination of multiple things.  The student could stop because they have earned a diploma and need money and want to work.  They have decided to stop because family life has...

Retention Basics | Origin: RT101 | New comment by Annette Wilhelm

Retention and Attrition are a group effort.  There are multiple factors that impact the rate of retention and some of which are out of the control of the teacher or the facility.

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Kelly Paton

Creating an inviting open door policy and checking in with students regualrly certianly effects retention. Showing up for your students, will not only set an example, but will motivate them to show...

Building Your Retention Program | Origin: RT101 | New comment by Lucy Bobeck

A caring atmosphere with an open-door policy.  Staff with the ability to connect with students.  Use of GradMax.  Awards and other recognition.