The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


Join Group

Good | New discussion by Arvinder Singh


Book Recommendation to Increase Student Retention & Enhance Active Learning (James Lang "Small Teaching" | New discussion by Brian Prows

I highly recommend James M. Lang's "Small Teaching," a well-researched, highly useful book for boosting active learning in higher education courses. Lang describes in detail how to increase learning a...

listen to your customers | New blog by Jordan Hague

As I have found, sometimes you just need to listen to the student before judgment. It helps me knowing what they are concerned about and then I can have a plan for that students best success for his i...

Trying Different Intervention Strategies | New blog by Brian Prows

I teach a blended communication course at a technical school where we have a diversified group of students. Some students work full-time, others part-time and many commute long distances to our colleg...

Feedback on student issues and status must be easily available to faculty and all stakeholders | New discussion by Brian Prows

In our school, faculty must search through the master database and review spreadsheets to determine if a student is having difficulties in other classes or has transportation, health or other issues. ...

Thank you | New blog by blossom pryce

Always be prepared

Improvement | New blog by William Porche

great learning experience, and it will help me improve.

Keeping students engaged. | New comment by William Porche

I always ask the students what their goals are, and then I give them examples of available openings and their locations, and compensation. then I discuss my personal career history.

Retention | New blog by Lori Goodwin

I learned how important it is to make your students feel like they have everything they need to succeed and to make sure they know we are here to help them .

action plans | New blog by Samanthessa Jacob

This session was very informative and I plan on sharing what I've learned with my team, as well as implement new strategies to have every team member connect more with our students.