The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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The Importance of Organizational Culture | Origin: RT104 | New comment by Olivia Barnes

I learned that it takes a lot of effort to undo the damage of a single negative person, and they may not even know that they are being that way. The other thing that stuck out to me is finding the...

Making a Positive Impact on Students | Origin: RT104 | New comment by Olivia Barnes

I have learned that the enviornement in which you create for your student makes a big difference. Students have to feel confortable not only where they are learning, but how they are being taught,...

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Olivia Barnes

I learned to not let preconceived notions blind you from better options or seeing the good in the situation. I learned the importance of visualizing what you are working towards. Also what you think...

Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by Olivia Barnes

I learned that you have to model the behavior you would like to see in your students.  If you want your students to puch themselves, you have to push yourself.  I can't expect anything from...

School Involvement Affects Retention | Origin: RT103 | New comment by Keren Orion

I learned that early retention is a key to success. Everyone working at the school should have a "retention state of mind." At my school I work in the student services department. Or focus is on...

Orientation and Mentoring Affects Retention | Origin: RT103 | New comment by Keren Orion

I learned that student mentoring can have a positive impact on student success and retention. At my school, the student services officers serve as informal mentors. We focus on outreach efforts to...

Retention Starts in Admissions | Origin: RT103 | New comment by Keren Orion

I learned that admissions should be a process. Dueing the process, the prospective student can develop questions to ask and begin their intention of staying in the program.  

The Importance of Organizational Culture | Origin: RT104 | New comment by Sahzeah Babylon

I appreciated the big picture look at the ways being positive with students becomes actions not just concepts.    

Making a Positive Impact on Students | Origin: RT104 | New comment by Sahzeah Babylon

EQ being just as important as IQ or even more so.  I wish there was a more expansive section on real examples to mentor EQ with students.  

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Sahzeah Babylon

I thought the HABe portion was very interesting and the vision of the student before they start versus after they begin.  It is natural that a few will change their minds, but it is fascinating...