What I have learned is that it is important for companies to focus on customer service. Though some companies say customer service is important the ones that shine and excel are the ones that take the time to hone it. Great customer service helps create a welcoming environment which leads to building trust. This module also went over how customer service can affect educational institution's and how it can affect student experiences. After going through this module, it helped me to pinpoint which skills I use and which ones to improve on for a better working experience. 

We need to show our students that IQ is not the only way that we all have an EQ in what we do in class.

Having a positive impact for students will help them to be positive in their education.

Students are customers and the whole college employees will each treat the students with excellence service.

I have learned that if we pay attention to our students, they will be successful in the class.

People are less likely to abandon a course or feel overwhelmed when they feel that they have a community. They have that support of either assistance or assurance that they can rely on.

Intervention, praise or correction or assistance, must be given within a close timeframe to an incident. Otherwise, it might not be helpful.

People often write of Stress like it's a bad thing. It just means a situation that forces a person to adapt and change. Sometimes that stress is good, sometimes bad. I think that Stress can be useful because it gives the student something to overcome and improve. Granted, stress like a broken vehicle, no childcare, or similar are not something that we can assist with and would be more negative in their lives. We just have to know that sometimes we can do something to help, sometimes we can't. 

There are a multitude of reasons for student retention issues. It might be something that we cannot control or plan for. There are times when a student just needs time off, but that can be dangerous because an abandoned task is easy to ignore the longer you are away from it.

I like to let the student's know there is light at the end of the tunnel!