The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

 


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10d

Thank you | New blog by blossom pryce

Always be prepared

Improvement | New blog by William Porche

great learning experience, and it will help me improve.

Keeping students engaged. | New comment by William Porche

I always ask the students what their goals are, and then I give them examples of available openings and their locations, and compensation. then I discuss my personal career history.

Retention | New blog by Lori Goodwin

I learned how important it is to make your students feel like they have everything they need to succeed and to make sure they know we are here to help them .

action plans | New blog by Samanthessa Jacob

This session was very informative and I plan on sharing what I've learned with my team, as well as implement new strategies to have every team member connect more with our students.

Best practice | New blog by Samanthessa Jacob

When I come to the school every day, I make sure to greet everyone personally and touch bases with students that I know where having difficulties.  I find it does make a difference and it opens t...

Seeing Students as Customers | New blog by David Chelsea

There were many good points brought out but if I had to pick one it would be seeing students as customers.  Frequently organizations become about the organization and lose sight of the student.&n...

The Course Reenforced What I Have Observed | New blog by David Chelsea

From "marketing" to prospective students, to the registration process, to the classroom and ultimately to graduation I have observed gaps where the student is uniformed and left to navigate through th...

Student retention | New comment by David Chelsea

From "marketing" to prospective students, to the registration process, to the classroom and ultimately to graduation I have observed gaps where the student is uniformed and left to navigate through...

Keeping students engaged. | New discussion by David Nunez

Whats are some of your ideas that help keep students engaged during orientation.