Being a college is so much more than offering classes and finding students. It's important to be very intentional with everything from the hiring of teachers to scheduling administration to be available for every class. During the first few weeks of a student's college experience, it is imperative to offer many forms of support to new students. Helping create community and support and instructing them on how to access the resources available to them is important for retention farther down the road.

Active listening will aid in providing better customer service. Equipping the necessary skills within the team will also improve the quality of customer service. 

Priority customer service is of the utmost importance. This affects all aspects and bleeds into one another at the University level.

Students after much time slowly are the customers we must tend to. Through their satisfaction, can increase the educational success and spread the wealth of knowledge. 

the most important component of a successful retention program is institutional resolve to develop and maintain a culture that supports students success 

build a trust with students that will help them communicate with you and help understand there needs

stress is a big factor that causes students to withdraw from the course. 

some retentions can be avoided by talking and understanding students there are so many factors that can lead to students dropping a class we just need to listen and help out where we can we all need to interact with students more

I learned that constantly working to improve customer service and auditing your institutions customer service policies and practices is essential to ensure good customer service.

I learned that institutions should be very aware of their internal customer service. They should reward employees for good customer service and provide incentives for team members who meet and exceed the expectations.