The delivery of student services is essential to the enrollment and retention of students.  Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Model, Mentor and Monitor the Right Kind of Traits | Origin: RT104 | New comment by KATHRYN MENCHION

Students are our clients and primary reason why we are here as educators in various fields. Basic thing for me is Respect everyone. Nobody is above anybody and we are all growing and learning. We...

Retention Basics | Origin: RT101 | New comment by Kurt Lechner

Retention: Every organization tries to keep their students, so faculty, staff etc. have to look very carefully how to deal with the problems of their students when the occur. Many things can happen,...

The Importance of Organizational Culture | Origin: RT104 | New comment by Henry Olivera

Working as a team creates support among staff. Others working together for the common goal of the establishment and to forward students learning will create better leaders in the future. 

Making a Positive Impact on Students | Origin: RT104 | New comment by Henry Olivera

Allow the students to feel seen and keep honesty throughout the entire learning process. Students that feel seen and heard are bound to build healthy habits and a future goal.

Recognizing the EduPreneurial Side of your School | Origin: RT104 | New comment by Henry Olivera

It's important to provide students exceptional teaching so they may learn the material well and apply it in the real world. 

First Week and Late Enrollments | Origin: RT102 | New comment by Maggie Carranza

It is important to build a strong orientation process overall, but it is great to have that especially for late adds as well. Things don't always go as planned, so having an opportunity to catch...

Faculty Involvement | Origin: RT102 | New comment by Maggie Carranza

Faculty plays one of the biggest roles in the student experience. It is important for faculty members to connect with students on a more personal level by sharing a bit of their 'real' selves....

Institutional Connections | Origin: RT102 | New comment by Maggie Carranza

Building credibility is very important. Make orientation informative and fun at the same time. You want to have a positive lasting impreesion on students, especially since this will be one of their...

Students' Expectations | Origin: RT102 | New comment by Maggie Carranza

There are various reasons why students decide to go to school and we need to make it worth it for them by offering the best customer service and top notch education. We are helping them further...