I found it interesting that Title II of the ADA applies to State and local governments and Title III applies to private agencies.

All are required to provide reasonable accommodations for people with disabilities on licensure and certification testing, and in evaluation of their credentials (that is, whether or not they meet the technical standards of the profession).  

This is very important in the profession of nursing. 

The process of accommodation/modification is about making sure that they have a chance to try what others have the chance to try if it is appropriate for them to do so.   It is not about having a 'fair' or 'unfair' advantage. 

There are a wide variety of disabilities.  Those with disabilities also have a wide variety of abilities.  Once we are notified by the student and presented with the appropriate accommodations letter from the student we should be able to help guide the student so that they have an excellent learning experience.  Having regular 'check-ins' with these students could mean the difference between success and failure for them. 

I learned that ADA and 504 allow for students to have access to programs and that accommodations are not meant to give a student a 'leg up' but to even the playing field. 

Este módulo me permitió entender cómo se conectan los departamentos de marketing, atención al estudiante y admisiones, mejorando mi desempeño y comprensión de mis responsabilidades. Aprendí la importancia de colaborar con otros equipos, recopilar materiales clave como catálogos y opciones de alojamiento, e interactuar con instructores para fortalecer el proceso de admisión. Además, reforcé la relevancia de mantener una comunicación clara con colegas y solicitantes para ofrecer un servicio más eficiente y transparente.

It is important to have all the paperwork in order. Files must be identified and with an easy access for consultation. 

Student-centered customer service should be a core value at your institution, driven by honesty, transparency, and accountability.

We should strive to achieve ultimate student satisfaction, building trusting relationships through:

- Aligned expectations

- Active listening

- Open and accurate communication

- Timely execution of commitments

As educators, we significantly influence the values and beliefs of our colleagues and students.

Ethical conduct, guided by our institution's beliefs, values, and actions, helps establish accountability and responsible conduct.

 Some key ethical principles include:

- Honesty

- Transparency

- Accountability

By upholding these principles, we can foster a positive and supportive learning environment

To avoid the consequences of noncompliance, it is essential that faculty and staff participate in training activities, review their institution's intranet, and thoroughly understand their school's policy and procedure manuals and handbooks. Additionally, familiarizing oneself with the Administrative Code of their state is crucial. The potential consequences of noncompliance and student complaints are severe, and the greatest loss is the erosion of student trust in the institution. Once lost, this trust can be irreparable, undermining students' commitment to their education and hindering their ability to achieve transformative life changes.

Misrepresentation can occur unintentionally, emphasizing the importance of diligence in communication. Before responding to a question or sharing a personal perspective, it is essential to verify the accuracy of the information and avoid using superlatives or absolute language that may be misleading. 

Institutions should ensure that they provide accurate and transparent information to prospective and current students, reducing the risk of substantial misrepresentation.

Misrepresentation can occur unintentionally, emphasizing the importance of diligence in communication. Before responding to a question or sharing a personal perspective, it is essential to verify the accuracy of the information and avoid using superlatives or absolute language that may be misleading.