Student-centered customer service should be a core value at your institution, driven by honesty, transparency, and accountability.
We should strive to achieve ultimate student satisfaction, building trusting relationships through:
- Aligned expectations
- Active listening
- Open and accurate communication
- Timely execution of commitments
As educators, we significantly influence the values and beliefs of our colleagues and students.
Ethical conduct, guided by our institution's beliefs, values, and actions, helps establish accountability and responsible conduct.
Some key ethical principles include:
- Honesty
- Transparency
- Accountability
By upholding these principles, we can foster a positive and supportive learning environment