To give accurate information regarding the programs offfered at your institution, and to be honest with leads when detremening if the institution/program is right for them based on conversations. 

This sections explains the differences between FERPA and HIPPA

I learned about the policies and procedures pertaining to decreased students. 

The FERPA compliance training taught me what type of data is private. 

It is important to be honest in your answer, however, to not give a negative image about your institution. At the end, you represent the institution and you should focus on its strengths and culture.  

Select the right point of contact who knows the institution well, its programs, activities, and people. Be always ready with the right documents and resources. 

Dead air isn't a bad thing during the interview process. Be clear with your answers, don't over explain, and it's okay if you don't know the answer. Just say that you don't know. 

POC should have a good understanding of the campus curriculum, procedures and policies. 

Be prepared, not surprised. All visitors must be treated in the same way, enthusiastically and cordially. Be organized. And more surprise visits are common. 

Right? It’s wild how much info is just out there. As tech evolves, I think the laws will have to catch up fast—especially to protect students’ privacy. It’s only getting trickier.