Compliance is an ongoing mandate that must be met with the latest information and understanding of current requirements. This group is for educational professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape.Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
Never argue, don't over share, be careful with your words, just state facts and answer what you truly know.
Answer the visitor's questions truthfully and never lie, if you do not know the answer of something, just say you don't, it will be fine. Most importantly, be organize, be sharp and focus.
Use common sense, everyone should be treated with respect, a visit can be expected at anytime, be attentive to the agents every request and be prepared.
The most important takeaway is that onsite visits can happen at any time, and that they are not only part of routine reviews. What surprised me most was that complaints, social media activity, or failure to meet key metrics can quickly trigger a visit. This means they are actively watching you.
From this training I've learned that policies and requirements change frequently and it is our job to stay up to date. This module was a good reference and resource to keep you current on regulations.
I learned that you must always trest everyone equally but for some you must also allow them a safe space to feel as though they sre the ssame as others, because they are. This includes accomodating them when needed.
I learned to maintain the highest integrity when communicating with students, following the policies and procedures outlined, you don't have to worry that you will miscommunicate with students.
No matter what...always do the right thing!!!
I’ve learned the importance of maintaining current training to stay in compliance with institution and state regulations, the resources available to gather information regarding job placement, the differences and similarities between accreditation and licensing, marketing regulations.
I’ve learned that the process of admissions requires various forms of paperwork. There’re important things to learn such as knowing how to answer tuition assistance questions, and who to refer applicants for financial assistance. It is important to complete all the information of the enrollment agreement and to adhere to the policies and guidelines given by your supervisor.
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Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
