Understanding the responsibilities of each department and building a strong network with colleagues across those areas is essential for staying informed about changes that affect my role. It is equally important to know the programs we offer and what the student experience will look like from start to finish, so I can guide students with clarity and confidence. Being aware of the services our institution provides beyond academics also helps me support students more holistically. As an agent, I am committed to maintaining strong relationships throughout the institution to enhance the overall student experience.

I have learned that the applicant must be fully informed as to their rights and responsibilities, terms and conditions, everything related to the terms and conditions, such as payments, tuition and fees, and repayment of loans if there are any. 

Understanding where information is stored—and keeping it organized and accessible—is essential for supporting students effectively. Conducting a thorough interview also ensures that each student clearly understands the terms and conditions of their enrollment. As an agent, I make it a priority to follow best practices so I can confidently address any inquiry and provide the most current information available

then I learned that I have to be an expert as an admissions representative. I also learned what accreditation means accredited status awarded to an institution by an accrediting agency or association that is recognized by the United States Department of Education and that has standards comparable to the minimum standards required to operate an educational institution at that level in this state.

I've learned to make sure I know what funding sources we are approved for, as well as the general guidelines for those sources. 

Florida has established a set of rules and regulations designed to ensure that educational institutions operate ethically, avoid predatory practices, and uphold the integrity of the state while still giving individuals the opportunity to pursue higher education. As an agent, I am committed to applying maximum effort to follow these policies and procedures at all times.

I've learned that various pieces of terminology exists as well as the rules/regulations are ever changing and we must keep up to date with said changes. 

Great module it helped me understand the ins and outs of the enrollment agreement. 

Great Module. Always being honest and giving just enough information it's ok. 

Training is ongoing in the life of an admissions representative and maintaining a Resource Notebook is essential. The task of researching and updated manuals, policies, and procedures is time consuming but vital to performing your job according to regulatory guidelines.