Optimal educational operations are necessary for effectively delivering service to students and maintaining the financial health of the institution. This group is for those who oversee, or aspire to oversee, educational operations. Group members discuss and share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Student Services | New comment by Louis Harry Toto

students service is very important to considere because student satisfaction is a great medium for school development. moreover, no students no school, no jobs.

Student Services | New discussion by Colleen Buehner

Student Service is my passion and the reason why I enrolled in this program. This module reinforced my beliefs about what student services should encompass to promote student success.

Five Year Plans | New discussion by Colleen Buehner

Does anyone have a good example of  a five year plan their department or institution has implemented. We are going into year four of our restructured department.  We have some great talent ...

Hiring the right faculty | New comment by Edith Algiere

I like this concept because it is concise and easy to use. I will use this also.

Corrective actions | New comment by Bernadette Yeaton

In terms of responsibility, there is always two sides. For example, when a student fails a class, the school and the instructor are partially held responsible. Schools need to provide every...

Making a Difference | New blog by Kristy Taylor

Hi Everyone, The model, mentor, and monitor model really stood out to me.  Also, I have had discussions in the past regarding how to help faculty embrace the concept of the student as a customer...

Corrective actions | New discussion by Martha Boykins

Does corrective actions always focus on the instructor?

Not for online institutions | New discussion by Miriam Hill

This course is not for an online institution, I don't find anything that can be useful for online. 

5 Year Planning | New blog by charles carpenter

I just completed the 5 year planning course and it was a great help. We are currently working on our 5 year plan and it really helped me re-affirm what we are doing.  There a lot of components, b...

Length of new hire orientation | New comment by Dr Ramin Soraya

I agree, the lenght of the program and level (AS,BS,Graduate) would definately be a determinant of the lenght of traning.