Challenges in the workplace occur on a regular basis.  Professionals need to be able to meet the challenges and develop strategies for resolving the challenges in ways that do not distract from the mission of the college.  This group is for professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Stress | New blog by Tyler Mead

The only stressful thing about this training was the stress quiz, man talk about a stressor. I was trying to be honest, it was just... well stressful.

Personal goals | New blog by Tyler Mead

I didnt realize, that personal goals needed to be as specific as they had listed them. I persononally need to be better at setting more specific goals. I also need to be better at leading by example.&...

Lead by example | New blog by Bill Metzger

Employees and co-workers look for a reasons to do the right thing.  

Time Management | New comment by Sheffian Aitken

That's true Billie, blocking time and communicating expectations definitely helps with time management.

What did I learn? | New blog by Danielle Ware

I learned about ethical and unetical procedures.

Lack of "sometimes" | New blog by Cameron Crawford

I think this was a good article but the quiz didnt give an option for sometimes. We all have our good and bad days, and I think the profile should reflect that.

Always room for improvement | New blog by Cameron Crawford

I think it is best to have confidence but to also know that there is always room for improvement. Even when you think that youre doing your best job, there is always more learning and training that ca...

Reflection | New blog by Carin Williamson

I think it is best to set the example you want others to fullow.  Be organized and attentive to you employees

action plans. | New blog by michelle quezada

my best advice is making sure to be organized. always focus on the things that can be changed instead of the problems that are out of your control.

Valuable Information | New 2comment by Maria Rosure

Good info. Managers/Supervisors should set a high standards and goals in the work place at all times.