i now understand the importance of active listening, managing difficult conversation and maintaining a positive attitude

i have learned how to handle client inquires with patience, empathy, and clarity, enuring that their needs are met efficiently.

Throughout this course, i have gained valuable insights into effective client communication, problem-solving, and professional etiquette.

This tutorial showed my needed improvement and where I am strong. 

Very helpful

Very helpful

Very helpful

This activity reinforced it is okay to self care and step away from workplace stress when needed in order to combat burnout and fatigue. Taking care of me first will allow more long term successes. 

If decisions are difficult to make and hard to explain, taking time is a great action to take.  If an action will be difficult to explain to my peers or those in authority, then maybe I should refrain from the action because it may be unethical.  

Sometimes we need stress to take action, but we get to teach ourselves some discipline on how to turn stress on and off. Generally speaking, we cannot control all causes of stress, but we should identify the triggers for each episode of stress and design their equivalent for something we can control for two reasons. One, to trigger some stress in moments we are lacking motivation; and two, to turn off the stress we can control in those moments that we are in situations we cannot control and are a source of bad stress.