Ethical behavior needs lots of attention and consistency. It is very easy for me to lie back after a few times of good behavior, like getting to work on time. I think I need to go back and reinforce these issues by reviewing educational programs or videos like this one. Another thing that came to my attention was the fact that if something is hard to explain, it may be avoided. It never crossed my mind. 

i now understand the importance of active listening, managing difficult conversation and maintaining a positive attitude

i have learned how to handle client inquires with patience, empathy, and clarity, enuring that their needs are met efficiently.

Throughout this course, i have gained valuable insights into effective client communication, problem-solving, and professional etiquette.

This tutorial showed my needed improvement and where I am strong. 

Very helpful

Very helpful

Very helpful

This activity reinforced it is okay to self care and step away from workplace stress when needed in order to combat burnout and fatigue. Taking care of me first will allow more long term successes. 

If decisions are difficult to make and hard to explain, taking time is a great action to take.  If an action will be difficult to explain to my peers or those in authority, then maybe I should refrain from the action because it may be unethical.