Even the best employees sometime need support, direction, advice and commendation. In order for managers to deliver relevant and useful support, they need to know their staff, both as a team and individually, and treat each person as a "lifelong learner". To me that means providing staff with critiques as well as congratulations and ample opportunities for staff to participate in a wide continuum of training and support that is tailored to the team or individuals on the team. This approach should always include the team/individual in sharing what the need is for the training and hearing their feedback about… >>>