I completed the handling stress and preventing burnout and learned focusing on what I can control, taking mental breaks and setting boundaries are key strategies for reducing stress and preventing burnout

How to be an effective manager

Employees see and hear more than you think. As a leader you need to lead by example. You need to show your team that doing the right thing, is the right thing. Regardless of your outcome, always make ethical choices. 

Ethical behavior needs lots of attention and consistency. It is very easy for me to lie back after a few times of good behavior, like getting to work on time. I think I need to go back and reinforce these issues by reviewing educational programs or videos like this one. Another thing that came to my attention was the fact that if something is hard to explain, it may be avoided. It never crossed my mind. 

i now understand the importance of active listening, managing difficult conversation and maintaining a positive attitude

i have learned how to handle client inquires with patience, empathy, and clarity, enuring that their needs are met efficiently.

Throughout this course, i have gained valuable insights into effective client communication, problem-solving, and professional etiquette.

This tutorial showed my needed improvement and where I am strong. 

Very helpful

Very helpful