Challenges in the workplace occur on a regular basis.  Professionals need to be able to meet the challenges and develop strategies for resolving the challenges in ways that do not distract from the mission of the college.  This group is for professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 

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love it | New blog by MELISSA CASTRO

These are great learning tools we should have them for students.  

Good tutorial | New blog by Deborah Porter

This was actually a good tutorial. It reminded me of what I already knew but it refreshed some perspective on the interaction between staff and supervisor.

prevent burn out | New blog by Lizette Taruc

When you are feeling burn out don't ignore it. It will only hinder your productivity and does not help anyone. Best way is to take a deep breath, take a break. Get away from the routine, talk to someo...

time management | New blog by MELISSA CASTRO

Time management can be a key factor in many large scale situations. I have learned a lot from these and now understand why my trainor/mentor/supervisor/coach/role model guides me this was. She must ha...

goal planning | New discussion by MELISSA CASTRO

Of all the parts of planning or solutions one of the key pieces is time management . In my opinion it is the most important and one that we can use in every aspect of life.  

ferpa | New discussion by MELISSA CASTRO

Ferpa is just like hippa basically, it protects peoples identifying info. So if someone breaks a ferpa law as a medical instructor, they would be like a medical worker breaking hippa.

humor always wins | New blog by MELISSA CASTRO

I fell that my strength can sometimes be my weakness, however the positives certainly outweigh the negatives. I laugh, no matter what im going through i still have a great sense of humor. I feel that ...


I like the part about humor, i hold firm to the theory that humor is the best way to motivate,break the ice, ease anxiety and tension and keep people interested.

Self-Assessment | New blog by Pamela Dalton

This was informative and a reality check in looking at real-life examples and comparing/contrasting to my professional life. I think its important to re-assess periodically so that we are performing ...

Hard to face, easy to conquer | New blog by Ahdy Rofaeil

Because of my medical background as a physician, I know how damaging stress is to the body. My "magic" prescription is to practice both physical & spiritual excercises. We know a lot about how phy...