Challenges in the workplace occur on a regular basis.  Professionals need to be able to meet the challenges and develop strategies for resolving the challenges in ways that do not distract from the mission of the college.  This group is for professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Understanding you boss | New comment by Michael Stewart

The manager /supervisor should set clear expectations for the employees, and ask questions to ensure understanding. If the team asks no questions or requests no clarification one can assume that al...

Understanding you boss | New blog by Betty Jay

Excellent discussion I agree with the writers. For us to be effective employees, we have got to understand, and know what's expected from us. We have to know what our boss expect, and need. If they (o...

If you Knew Who You Were You Could Be Who You Are | New blog by Jeannine Vallone

I liked this quote because we should realize our strengths and weaknesses to be better leaders and employees 

Managing Stress | New comment by Jordan Hague

Great advice, I think sometimes we all get caught up in things we have no control over or limited control over, and is the perfect storm for stress   

Awesome! | New comment by Sean Wood

I though it was great as well

Awesome! | New blog by Maryn Moreni

Great CEU.

Goals are GREAT! | New comment by Michael Pair

Before starting this program I had a problem understanding goals and how to set them. I was asked to set goals and how I would acieve them, but did not put much thought into them. This program has...

Managing Stress | New blog by Kia Green

Take one day at time. Work on what you can change and let someone else take care of what is out of your control.

Stess | New blog by Heather Burton

Taking care of the body helps reduce the effects of stress. 

how to overcome strees | New blog by Wallace Armstrong

I find that if i leave the situation i can reasse what the problem is