That conflict can be managed in other ways. 

I learned that conflict at work is often less about the surface issue and more about emotions, perceptions, and unmet interests. One key takeaway for me was the importance of separating positions from interests. People may argue strongly for a certain outcome, but understanding why they want it is usually where solutions are found.

I've learned a lot about how I should prioritize my daily tasks and not to feel guilty or overwhelmed if they're not all completed in one day. I tend to stay late and that's not conducive to my work/life balance. I've also learned how to use my time wisely when I'm in a slump and not to push through resulting in poor results or wasted time. 

This course was very interesting reminding me a lot of the features I had in my communications persuasion courses in college

I thought this was a well put-together course. I enjoyed it , Thank you