Everything was helpful

Understanding your audience 

What I’ve learned from this module is that conflict is not just about who is right or wrong — it’s about understanding positions, interests, and the emotional impact behind people’s behavior. I learned how important it is to separate the person from the problem, to use “I” statements instead of blame, and to let people take ownership of resolving their own conflicts rather than trying to fix everything for them.

Going forward, I plan to apply this by slowing down before reacting, especially when emotions are high. I will focus more on listening for underlying interests, not just stated demands,… >>>

I have learned that it is okay to speak up when you have a lot of new tasks that are being assigned. Saying yes to every single thing can sometimes be a downfall. Using your voice matters. Becoming more efficient every time you do a task matters. And, assessing how much time you spend on each time matters too. 

Self care is extremely important when it comes to stress management. 

Bring out the best in us.

I learned how to effectively communicate and make sure to include an understanding of bother perspectives.

It's important to schedule time for creativity/where nothing is planned.