Student retention is a must for not only the success of students but also for the success of colleges.  The more students feel a part of the learning process the more they will be engaged in learning and higher the retention rate will be. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Understanding Student Characteristics | Origin: ED102 | New comment by Danielle Baker

It is very important to know and learn your students. This will allow you to facilitate instruction in a much better manner. 

Keeping Your Focus on the Students | Origin: ED102 | New comment by Kathleen Fabrizi

I really like the emergency crisis simulation. I previously did something slightly different but this is better. Other than that good discussion on story every 20 minutes to refocus students and...

General Strategies for Student Retention | Origin: ED102 | New comment by Kathleen Fabrizi

I probably underestimated the importance of telling jokes before class and picking a silly day to celebrate just for fun. This will be big during covid-19 virtual Instruction.

Understanding Student Characteristics | Origin: ED102 | New comment by Kathleen Fabrizi

I could certainly improve being more patient and empathetic towards students outside problems that affect their behavior and performance in the classroom. I've always tried before but this segment...

learning and applying | New discussion by Billie Mikus

More empathy and applying what has been learned.

Motivating Your Students | Origin: ED102 | New comment by Billie Mikus

empathy matters, We don't lower our standard , but if thew student feels cared about , known , respected, they are more motivated to rise to the goals.   

Increasing Student Retention by Flipping the Classroom | Origin: ED410 | New comment by Felix Moret

Like the idea of flipping a lesson at a time to feel out the new style before implementing across the board.  I also imagine there are some lessons and units that may be more favorable to this...

Motivating Others | Origin: ED406 | New comment by Jacky Kent

The best portion thus far was to break down the intrinsic motivators and how I can reinforce them with my students. There is a level of education that is important to use a perfect meld of both...

Customer Service in the Classroom | Origin: ED209 | New comment by Mark Wong

It is improtant to know what type of learning style adult learners perfer.