We Must Listen To Our Students
Listening to our students and helping them in any way we can is as important as the information we are trying to teach them.
Listen,Listen, Listen. If you want to turn off a student, to you , the course or the school, ignore him or worse, don't answer his question to his satisfaction! That's bad customer relations!! I want ALL of my students to feel the accomplishment and excitement I have of the course.
Understanding a student needs requires good listening skills and a desire to build professional reslation with the student. This is an outanding customer service practice.
Understanding a student needs requires good listening skills and a desire to build professional reslation with the student. This is an outanding customer service practice.
I agree- I have posted in my office the following regardless of the situation:
•Be “relational” not just “transactional”
•Listen, listen, listen
•Express empathy
You want to address the affect (It’s not “just the facts”)
A. Lewis
