I found this training very helpful in that it broke down the use of technology in an on line environment. The instructor needs to use appropirate technology for effective communication for the course at hand. Depending on the nature of the course being taught and the number of students will, in part, determine what types of technology the instructor will use. Another aspect of to include when determining the type of technology to be use is to make sure that  the students can perform the necessary function you desire for appropirate and effective communication. Although a technology tool may have several functions not all of the functions available will be used. It is also improtant to evaluate the pros and cons of each technology tool, if a wrong tool is selected communication will or can breakdown. Feedback from students will tell you whether or not the tool is effective. Guidelines must be established early in the course for respectiful communication, utilizing the course syllabus or course handbook is an effective method for providing communication rules and regulations, including consequences of not following the rules set forth. Other information that should be inculded are how frequent the course instructor will check email, disscussion boards or other communication areas. The course instructor must also give clear, concise, and simple instructions for the students to follow. It is also important to understand the generation to which your course is targeting, communication differences among generations will determine the instruction the course instructor will use. Other things for the course instructor to consider are how to engage the student, identifying challenges to communication, how to assisst online learners, developing participation policies, establishing an online community with in the course, and creating rubrics.